- Product Dimensions: 40.3 x 27 x 26.7 cm ; 1.81 Kg
- Boxed-product Weight: 2.2 Kg
- Item Model Number: PWW00-13703
- ASIN: B000L3XYZ4
- Date first available at Amazon.com.au: 21 September 2018
- Customer Reviews: Be the first to review this item
PetSafe Drinkwell Platinum Dog and Cat Water Fountain, Automatic Drinking Fountain for Pets, 168 oz.
- LARGE WATER CAPACITY: 168 oz. water capacity is great for pets of all sizes or multiple pets
- Features capacity of approximately 1.3 gallons
- FILTERED WATER: Includes replaceable carbon water filter that removes bad tastes and odors, keeping water fresh
- LESS REFILLS: Built-in reservoir increases capacity and extends time between refilling your fountain
- ADJUSTABLE STREAM: The pumps adjustable flow allows you to customize the water flow for your pet
- EASY-TO-CLEAN: Fountain is BPA-free and top-shelf dishwasher safe
- PRODUCT SUPPORT: PetSafe brand's U.S.-based Customer Care experts will be glad to help; call Monday through Saturday
- EXPERIENCE: PetSafe brand has been an industry leading U.S. manufacturer of pet behavior, containment and lifestyle products since 1991, helping millions of people and pets each year
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The PetSafe Drinkwell Platinum Pet Fountain gives your dog or cat 168 oz. of fresh, filtered water. The activated carbon filter removes bad tastes and odors, while the free-falling stream of water entices your pet to drink more. The built-in reservoir increases capacity and makes refills easy. The snap-on reservoir lid and rubber feet on the bottom of the fountain prevent sliding and tipping.
Included in the Box
- PetSafe Drinkwell Platinum Pet Fountain
- Carbon Filter
- Fountain Pump with Adaptor
- Instruction Manual
- Water Capacity: 168 oz.
- Fountain Assembled: 15.75 in. L x 10.5 in. W x 10 in. H
- Power Cord Length: Approximately 5.5 ft.
Frequently Asked Questions
Q: Can I use this drinking fountain outside?
A: No, this pet water fountain is designed for indoor use only.
Q: How often should I clean my pump?
A: You should disassemble and clean your pump every 2-4 weeks to help keep your fountain running optimally.
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Most helpful customer reviews on Amazon.com
Note in the photos section I have shown the fountain taken apart. You will see that one piece came OFF of the front of the pump. This allows us to clean the gunk that gets built up inside the fountain. This is very easy. Of course, the pump should be unplugged prior to cleaning. Then remove the front, and place pump in a cup of warm water with a tsp of powder dish detergent. While submerged, we plug the pump in. This circulates the water and detergent to clean the spinning mechanism inside. See in another photo the debris floating in the water. That is the gunk that builds up. So if you are experiencing pump failure, this may be the reason.
If your pump is so bad the spinning mechanism does not spin, simply soak the pump in the water and detergent for a couple of hours, then flush well with clean water and try again.
IMPORTANT: When you put the front cover back onto the pump, if it does not close all the way, do NOT force it. The flow control valve MUST line up. So turn your flow control slightly and try again. Continue to make slight turns and try again until it snaps EASILY back together.
When done regularly, this weekly cleaning does not take us much time at all and is completely worth the effort. Other than this cleaning, our fountain has required no maintenance. We change the filter one or twice per month, as needed. After cleaning, we fill the base with water AND fill the reservoir. It is enough water to last well over that week. This fountain gets daily use by two cats, so you may through more water with dogs or more cats.
I hope this review will help you love your Pet Fountain!
First the pros:
1. Mine is reliable. It has been running 24/7 for over two years, without fail. I have three small/medium sized dogs and a cat, living together, and drinking from the same fountain without complaint. Frankly, they do seem to prefer it greatly to a standard bowl, and I can understand why. Flowing, filtered water beats something festering in a bowl, hands down.
2. The replacement filters are easy to find, and are usually cheapest here on Amazon with an order eligible for free shipping. They are easy to change out, simply pull out the old one from the top, drop in the new (make sure to rinse it under the faucet first to wash away loose carbon soot).
3. It is aesthetically pleasing. It has smooth, rounded, clean lines, with a sturdy wide base. When properly filled, it is very quiet. When running very low, it can emit a buzzing vibration sound from the pump, which acts as a decent reminder to refill. The normally gentle tinkling of water, which has an easily adjustable flow-rate, appeals to all my pets.
4. It has a large, clear reservoir tank to easily see how much water is left. The reservoir tank is also easy to remove and refill, with minimal spillage while doing so. With my four pets, I typically refill it once every day and a half.
And the cons:
1. The reservoir tank cannot stand on it own, inverted. Due to its rounded design, it will simply roll over on it's side. Therefore, you must physically stand there, holding it in both hands while filling it from the sink. For myself this is a minor inconvenience, at best. For some senior folks, or those with limited arm strength, this could be a real problem. The need to go back to the drawing board and incorporate some aspects of their original fountain here. A compromise between the two could be easily worked out in the next model.
2. Cleaning. I cannot stress how MAJOR the design flaw this is here. Sounds simple to do, but the inside of this fountain is the exact opposite of the outer design. There are so many little nooks and crannies for debris and bacteria to collect in, and sharp internal corners abound. It is easy enough to break it down into smaller components, But these parts themselves contain sharp internal corners too small for my average-sized hands to reach. Think about how hard it is to get that last bit of dirt from the inside corner of a square box. Now multiply that problem by several factors. Even if you purchase the cleaning brushes they have designed specifically for this fountain, you simply cannot get this thing completely clean inside. Cleaning the tank is a major chore, too. The small, round, 2 1/2 inch wide fill-hole at the bottom is the only internal access. And again, this part also has right angles and sharp corners inside. Good luck, even with a decent bottle brush. The only thing of redeeming value here is the pump, which can easily be pulled apart to remove/clean the rotor and insides. This is typical though, for any aquarium pump of similar design.
Every 2 months I have to thoroughly scrub everything as best I can, then wash the parts again with Listerine to disinfect. Otherwise, little pondscum-like gobs will quickly start to appear and block the prescreen and pump intake. This can cause overflows, restricted flow, and early pump fatigue. I honestly think this problem, alone, contributes to the majority of pump failures. It would be so much easier if Drinkwell took as much time making the lines inside this machine as smooth as the lines outside. What is now a laborious 30 minutes to get the job properly done could be reduced to 10 minutes or less with an overdue update on their part. Quality engineering sometimes seems a lost art in this country, so sad.
Update: 11/14/2013. after almost four years of continuous 24 hour use, with the exception of regular cleaning and maintenance, my pump has finally died. I found a perfect replacement from Petsafe, for under $20-including shipping. Seems to run better than the original, actually!