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Next Generation Service Contract Management: An Analytics-Driven Approach (Bite-Sized Books Book 25) by [Sen, Saibal]
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Next Generation Service Contract Management: An Analytics-Driven Approach (Bite-Sized Books Book 25) Kindle Edition


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Length: 33 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled Language: English
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Product description

Product Description

Saibal Sen demonstrates how the fast changing and developing world of data analytics can bring greater productivity, efficiency and cost savings to managed and outsourced services of all kinds in a concise, clear and authoritative book from an acknowledged expert. He takes away the mysteries, concentrating on what data is important and so often ignored about performance, and focuses on how to use data analytics to improve your company's effectiveness and proitability, based on his years in service management consultancy and implementing his approach.

Saibal Sen was born in India where he did his schooling and undergraduate degree in Electronics Engineering. He then moved to England for his Masters in Information Systems from the London School of Economics. His first job was a software engineer in networking products for Digital Equipment Corporation in UK, France and later became a technology consultant in the US office. He transitioned to a Management Consulting job at Arthur D. Little in Cambridge USA where he provided IT roadmaps for CXO level management for the Global 1000 companies. In 1995 he created his own consultancy firm KUBER that specialized in vendor selection and new technology deployment. His current company ZENeSYS, founded in 2005 specializes in analytics driven Vendor Management solutions. He lives in the vibrant and historical Mill town of Lowell Massachusetts in the USA.

Product details

  • Format: Kindle Edition
  • File Size: 406 KB
  • Print Length: 33 pages
  • Publisher: Bite-Sized Books Ltd (30 March 2017)
  • Sold by: Amazon Australia Services, Inc.
  • Language: English
  • ASIN: B06XYMY75D
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Average Customer Review: Be the first to review this item
  • Amazon Bestsellers Rank: #488,118 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Amazon.com: 4.9 out of 5 stars 14 reviews
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5.0 out of 5 starsA must read, hope it is a precursor to a longer read
18 April 2017 - Published on Amazon.com
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5.0 out of 5 starsHow to make IT service providers put your business objectives ahead of theirs
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Bill Jastromb
4.0 out of 5 starsA Must-Read for Executives Managing Service Contracts
19 April 2017 - Published on Amazon.com
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5.0 out of 5 starsPlan-Do-Check-Act: Maturing the relationship between customer and vendor
5 April 2017 - Published on Amazon.com
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Mike Barr
5.0 out of 5 starsReal KPIs provided
2 August 2017 - Published on Amazon.com
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