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The Mediator's Handbook: Revised & Expanded fourth edition Paperback – 1 Dec 2012


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"Can you really make the classic book in its field even better? In this book, authors Jennifer Beer and Caroline Packard prove that, when it comes to mediation, the answer is a resounding Yes! This new edition of "The Mediator s Handbook "provides new tools, new scripts, and new frameworks that will assist experienced practitioners and novices alike. Based on up-to-date research foundations from anthropology, psychology, and behavioral neuroscience, the authors take us by the hand and lead us step-by-step through the mediation process, suggesting concrete strategies to help people in conflict work through difficult emotions to actionable ideas for resolving their disputes. Bravo!"
G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics at the Wharton School of Business and author of "Bargaining for Advantage: Negotiation Strategies for Reasonable People"
"The fourth edition of "The Mediator s Handbook "continues to improve upon everything that made the original edition a success: user-friendly explanations for every step of the mediation process, starting with what mediation is, to dealing with the most difficult situations that can arise in the course of a dispute. While the Handbook presents itself as being for mediators, those who should have a copy of the Handbook on their shelf include lawyers representing clients in litigation, human resources executives, managers of complex international infrastructure projects, or school counselors dealing with difficult teenagers. In short, "The Mediator s Handbook "is a comprehensive and practical guide for anyone who regularly deals with conflict."
Michael McIlwrath, co-author of "International Arbitration and Mediation: A Practical Guide, " and host of the podcast International Dispute Negotiation
"Plenty of mediation books will give you the kind of language ordinary mediators use the same language we are used to hearing from other helping professions, such as lawyers, and therapists. What these authors let us in on is the secret language of outstanding mediators. They generously share hundreds of examples of carefully chosen phrases mediators can use at every step that make the difference between knowing what needs to happen next in mediation, and being able to make it happen."
Hideaki Irei, Associate Professor, Faculty of Law, Kyushu University
"The upgrades done to the 4th edition make it a VERY usable manual and I will most definitely recommend it to anyone looking for this kind of manual. When I run my course next year this will be THE manual I have students buy." -- Jonathon Rudy, Elizabethtown College, Global Peacemaking Scholar-in-Residence

The Mediator s Handbook "is the basic primer for anyone who is seriously interested in resolving conflicts constructively. I have used it in my classroom for the last twenty years. This new edition gives us even more insights and practical suggestions for how to deal with the complexity of disputes in many different kinds of situations. Beer, Packard and Stief are masters in the mediation field and have much to offer us. An essential addition to the current scholarship and practice."
Susan Sgorbati, Jones Chair for Social Activism, and former Dean of Faculty, Bennington College
The Mediator s Handbook "continues to be solid, and speaks to the needs of the participants."
Mohammed Abu-Nimer, Ph.D., International Peace and Conflict Resolution, School of International Service, American University
"

Can you really make the classic book in its field even better? In this book, authors Jennifer Beer and Caroline Packard prove that, when it comes to mediation, the answer is a resounding "Yes!" This new edition of The Mediator's Handbook provides new tools, new scripts, and new frameworks that will assist experienced practitioners and novices alike. Based on up-to-date research foundations from anthropology, psychology, and behavioral neuroscience, the authors take us by the hand and lead us step-by-step through the mediation process, suggesting concrete strategies to help people in conflict work through difficult emotions to actionable ideas for resolving their disputes. Bravo!
-- G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics at the Wharton School of Business and author of Bargaining for Advantage: Negotiation Strategies for Reasonable People

The fourth edition of The Mediator's Handbook continues to improve upon everything that made the original edition a success: user-friendly explanations for every step of the mediation process, starting with what mediation is, to dealing with the most difficult situations that can arise in the course of a dispute. While the Handbook presents itself as being for mediators, those who should have a copy of the Handbook on their shelf include lawyers representing clients in litigation, human resources executives, managers of complex international infrastructure projects, or school counselors dealing with difficult teenagers. In short, The Mediator's Handbook is a comprehensive and practical guide for anyone who regularly deals with conflict.
-- Michael McIlwrath, co-author of International Arbitration and Mediation: A Practical Guide, and host of the podcast "International Dispute Negotiation"

Plenty of mediation books will give you the kind of language ordinary mediators use - the same language we are used to hearing from other helping professions, such as lawyers, and therapists. What these authors let us in on - is the secret language of outstanding mediators. They generously share hundreds of examples of carefully chosen phrases mediators can use at every step that make the difference between knowing what needs to happen next in mediation, and being able to make it happen.
-- Hideaki Irei, Associate Professor, Faculty of Law, Kyushu University

The upgrades done to the 4th edition make it a VERY usable manual and I will most definitely recommend it to anyone looking for this kind of manual. When I run my course next year this will be THE manual I have students buy. -- Jonathon Rudy, Elizabethtown College, Global Peacemaking Scholar-in-Residence

The Mediator's Handbook is the basic primer for anyone who is seriously interested in resolving conflicts constructively. I have used it in my classroom for the last twenty years. This new edition gives us even more insights and practical suggestions for how to deal with the complexity of disputes in many different kinds of situations. Beer, Packard and Stief are masters in the mediation field and have much to offer us. An essential addition to the current scholarship and practice.
-- Susan Sgorbati, Jones Chair for Social Activism, and former Dean of Faculty, Bennington College

The Mediator's Handbook continues to be solid, and speaks to the needs of the participants.
-- Mohammed Abu-Nimer, Ph.D., International Peace and Conflict Resolution, School of International Service, American University


Can you really make the classic book in its field even better? In this book, authors Jennifer Beer and Caroline Packard prove that, when it comes to mediation, the answer is a resounding "Yes!" This new edition of The Mediator's Handbook provides new tools, new scripts, and new frameworks that will assist experienced practitioners and novices alike. Based on up-to-date research foundations from anthropology, psychology, and behavioral neuroscience, the authors take us by the hand and lead us step-by-step through the mediation process, suggesting concrete strategies to help people in conflict work through difficult emotions to actionable ideas for resolving their disputes. Bravo!
-- G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics at the Wharton School of Business and author of Bargaining for Advantage: Negotiation Strategies for Reasonable People

The fourth edition of The Mediator's Handbook continues to improve upon everything that made the original edition a success: user-friendly explanations for every step of the mediation process, starting with what mediation is, to dealing with the most difficult situations that can arise in the course of a dispute. While the Handbook presents itself as being for mediators, those who should have a copy of the Handbook on their shelf include lawyers representing clients in litigation, human resources executives, managers of complex international infrastructure projects, or school counselors dealing with difficult teenagers. In short, The Mediator's Handbook is a comprehensive and practical guide for anyone who regularly deals with conflict.
-- Michael McIlwrath, co-author of International Arbitration and Mediation: A Practical Guide, and host of the podcast "International Dispute Negotiation"

Plenty of mediation books will give you the kind of language ordinary mediators use - the same language we are used to hearing from other helping professions, such as lawyers, and therapists. What these authors let us in on - is the secret language of outstanding mediators. They generously share hundreds of examples of carefully chosen phrases mediators can use at every step that make the difference between knowing what needs to happen next in mediation, and being able to make it happen.
-- Hideaki Irei, Associate Professor, Faculty of Law, Kyushu University

The upgrades done to the 4th edition make it a VERY usable manual and I will most definitely recommend it to anyone looking for this kind of manual. When I run my course next year this will be THE manual I have students buy. -- Jonathon Rudy, Elizabethtown College, Global Peacemaking Scholar-in-Residence

The Mediator's Handbook is the basic primer for anyone who is seriously interested in resolving conflicts constructively. I have used it in my classroom for the last twenty years. This new edition gives us even more insights and practical suggestions for how to deal with the complexity of disputes in many different kinds of situations. Beer, Packard and Stief are masters in the mediation field and have much to offer us. An essential addition to the current scholarship and practice.
-- Susan Sgorbati, Jones Chair for Social Activism, and former Dean of Faculty, Bennington College

The Mediator's Handbook continues to be solid, and speaks to the needs of the participants.
-- Mohammed Abu-Nimer, Ph.D., International Peace and Conflict Resolution, School of International Service, American University


Can you really make the classic book in its field even better? In this book, authors Jennifer Beer and Caroline Packard prove that, when it comes to mediation, the answer is a resounding "Yes!" This new edition of The Mediator's Handbook provides new tools, new scripts, and new frameworks that will assist experienced practitioners and novices alike. Based on up-to-date research foundations from anthropology, psychology, and behavioral neuroscience, the authors take us by the hand and lead us step-by-step through the mediation process, suggesting concrete strategies to help people in conflict work through difficult emotions to actionable ideas for resolving their disputes. Bravo!
- G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics at the Wharton School of Business and author of Bargaining for Advantage: Negotiation Strategies for Reasonable People

The fourth edition of The Mediator's Handbook continues to improve upon everything that made the original edition a success: user-friendly explanations for every step of the mediation process, starting with what mediation is, to dealing with the most difficult situations that can arise in the course of a dispute. While the Handbook presents itself as being for mediators, those who should have a copy of the Handbook on their shelf include lawyers representing clients in litigation, human resources executives, managers of complex international infrastructure projects, or school counselors dealing with difficult teenagers. In short, The Mediator's Handbook is a comprehensive and practical guide for anyone who regularly deals with conflict.
- Michael McIlwrath, co-author of International Arbitration and Mediation: A Practical Guide, and host of the podcast "International Dispute Negotiation"

Plenty of mediation books will give you the kind of language ordinary mediators use - the same language we are used to hearing from other helping professions, such as lawyers, and therapists. What these authors let us in on - is the secret language of outstanding mediators. They generously share hundreds of examples of carefully chosen phrases mediators can use at every step that make the difference between knowing what needs to happen next in mediation, and being able to make it happen.
- Hideaki Irei, Associate Professor, Faculty of Law, Kyushu University

The upgrades done to the 4th edition make it a VERY usable manual and I will most definitely recommend it to anyone looking for this kind of manual. When I run my course next year this will be THE manual I have students buy.
- Jonathon Rudy, Elizabethtown College, Global Peacemaking Scholar-in-Residence


The Mediator's Handbook is the basic primer for anyone who is seriously interested in resolving conflicts constructively. I have used it in my classroom for the last twenty years. This new edition gives us even more insights and practical suggestions for how to deal with the complexity of disputes in many different kinds of situations. Beer, Packard and Stief are masters in the mediation field and have much to offer us. An essential addition to the current scholarship and practice.
- Susan Sgorbati, Jones Chair for Social Activism, and former Dean of Faculty, Bennington College

The Mediator's Handbook continues to be solid, and speaks to the needs of the participants.
- Mohammed Abu-Nimer, Ph.D., International Peace and Conflict Resolution, School of International Service, American University

From the Back Cover

THE CLASSIC RESOURCE FOR EFFECTIVE MEDIATION - NOW FULLY UPDATED AND EXPANDED

A beautiful book, written with a deep understanding of the mediator's art...
-- Hideaki Irie, Associate Professor, Faculty of Law, Kyushu University

Can you really make the classic book in its field even better? Authors Jennifer Beer and Caroline Packard prove the answer is a resounding "Yes!" Bravo!
-- G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics, Wharton School of Business; author of Bargaining for Advantage: Negotiation Strategies for Reasonable People

I have taught from previous editions for 25 years, and this new edition is even better, with new insights into conflict and new strategies that work.
-- Susan Sgorbati, Director, The Conflict Resolution Program, Bennington College, Jones Chair for Social Activism.

The Mediator's Handbook presents a time-tested, adaptable model for helping people work through conflict. Now extensively revised to incorporate recent practice and thinking, it lays out the process step by step, from first contact with the parties, to forging a resolution. The "Toolbox" section explains each concept and skill mediators need to guide the process, support the participants and help them reach decisions.

Long a popular course textbook used by universities, high schools, and training programs, The Mediator's Handbook is also a valued desk reference for professional mediators, and a down-to-earth guide for managers, organizers, teachers and anyone working with clients, customers, volunteers, committees or teams.

Jennifer Beer, PhD, an anthropologist, trainer, and facilitator, mediates in communities and organizations and teaches Negotiation & Dispute Resolution at the Wharton School.

Caroline Packard, JD, a family and organizational mediator and trainer, led Friends Conflict Resolution Programs for fifteen years, and was before that a corporate litigator.

Eileen Stief was a key early developer of the Friends Conflict Resolution Programs model on which the Handbook is based, and trained a whole generation of mediators.


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