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Matching Supply with Demand: An Introduction to Operations Management Paperback – 16 June 2012
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About the Author
Professor Terwiesch is the Andrew M. Heller Professor at the Wharton School of the University of Pennsylvania. He also is a professor in Whartons Operations and Information Management Department as well as a Senior Fellow at the Leonard Davis Institute for Health Economics. His research on operations management, research and development, and innovation management appears in many of the leading academic journals, including Management Science, Operations Research, Marketing Science, and Organization Science. He has received numerous teaching awards for his courses in Whartons MBA and executive education programs. Professor Terwiesch has researched with and consulted for various organizations, including a project on concurrent engineering for BMW, supply chain management for Intel and Medtronic, and product customization for Dell. Most of his current work relates to health care and innovation management. In the health care arena, some of Professor Terwieschs recent projects include the analysis of capacity allocation for cardiac surgery procedures at the University of CaliforniaSan Francisco and at Penn Medicine, the impact of emergency room crowding on hospital capacity and revenues (also at Penn Medicine), and the usage of intensive care beds in the Childrens Hospital of Philadelphia. In the innovation area, recent projects include the management of the clinical development portfolio at Merck, the development of open innovation systems, and the design of patient-centered care processes in the Veterans Administration hospital system.
- Publisher : McGraw-Hill Education - Europe; 3rd edition (16 June 2012)
- Language : English
- Paperback : 512 pages
- ISBN-10 : 0071326227
- ISBN-13 : 978-0071326223
- Dimensions : 20 x 1.7 x 25.4 cm
- Customer Reviews:
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* a few summary exhibits presenting in a concise way the concept treated
* suggestions for further reading
* a dozen of practice problems and among them, at least one has a fully worked solution at the back of the book and at least one has a fully worked solution available on Youtube ( accessible from companion website[...])
I quite enjoyed reading the book but more importantly I believe I am now better equipped to carry out process and operations analysis and I owe this to this book. In my opinion this book lacks a single feature and that is a nomenclature with all symbols (it is minor anyway).
This is the brief table of contents:
2. The Process View of the Organization
3. Understanding the Supply Process: Evaluating Process Capacity
4. Estimating and Reducing Labor Costs
5. Project Management
6. The Link between Operations and Finance
7. Batching and Other Flow Interruptions: Setup Times and the Economic Order Quantity Model
8. Variability and Its Impact on Process Performance: Waiting Time Problems
9. The Impact of Variability on Process Performance: Throughput Losses
10. Quality Management, Statistical Process Control, and Six-Sigma Capability
11. Lean Operations and the Toyota Production System
12. Betting on Uncertain Demand: the Newsvendor Model
13. Assemble-to-Order, Make-to-Order, and Quick Response with Reactive Capacity .
14. Service Levels and Lead Times in Supply Chains: The Order-up-to Inventory Model
15. Risk-Pooling Strategies to Reduce and Hedge Uncertainty
16. Revenue Management with Capacity Controls
17. Supply Chain Coordination
18. Sustainable Operations
19. Business Model Innovation
A. Statistics Tutorial
C. Evaluation of the Loss Function
D. Equations and Approximations
E. Solutions to Selected Practice Problems