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Managing Quality by [Kelemen, Mihaela L]

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Managing Quality 1st Edition, Kindle Edition


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Length: 224 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled Language: English

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Product description

Review

'Though the book is aimed at undergraduates and postgraduate students, it is also useful to practitioners and consultants interested in adding a non-managerial perspective to their repertoire' - TQM Magazine

Product Description

Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory.



The book:


- introduces readers to key concepts and issues in quality management


- provides an overview of both managerial and critical perspectives on quality management


- presents the 'wisdom' of quality management gurus


- documents the way quality is pursued in manufacturing, service and public sector organizations


- compares and contrasts hard and soft technologies of quality management


- critically reviews the rhetoric of TQM and business process re-engineering (BPR)


- examines the consequences of quality on stakeholders


- scrutinizes the language of quality management


- documents the mundane nature of quality managemnt practices through the use of real life case studies



Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.


Product details

  • Format: Kindle Edition
  • File Size: 2226 KB
  • Print Length: 224 pages
  • Publisher: SAGE Publications Ltd; 1 edition (12 December 2002)
  • Sold by: Amazon Australia Services, Inc.
  • Language: English
  • ASIN: B00LW0Q4E8
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Customer Reviews: Be the first to review this item
  • Amazon Bestsellers Rank: #1,515,029 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Most helpful customer reviews on Amazon.com

Amazon.com: 1.0 out of 5 stars 1 reviews
Mark L. Kolodziej
1.0 out of 5 stars Simply terrible
12 April 2013 - Published on Amazon.com