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Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships Hardcover – 15 Sep 2010


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Product details

  • Hardcover: 268 pages
  • Publisher: Kogan Page; 1 edition (15 September 2010)
  • Language: English
  • ISBN-10: 0749459522
  • ISBN-13: 978-0749459529
  • Product Dimensions: 15.6 x 2.3 x 24.4 cm
  • Boxed-product Weight: 599 g
  • Average Customer Review: Be the first to review this item

Product description

Review

''This easy-to-read book presents effective conflict management as a combination of good communication, emotional intelligence and common sense - underpinned by the application of sound techniques. It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers.'' Professional Manager 20110301 ''This is an excellent book which combines clarity of expression with solid information presented in an easy to read format...This book is essential reading for everyone, and should be required reading for those with any management responsibility at any level.'' Chartered Management Institute 20110318 ''It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers.'' Professional Manager 20110301

About the Author


Jackie Keddy
: A highly experienced mediator and grievance investigator, Keddy now practices as a consultant, and trainer. Her work as a conflict specialist draws on nearly 30 years' service with London's Metropolitan Police Service, in which she managed several specialist Crime Directorates and achieved the rank of Detective Chief Inspector. A winner of numerous awards and a popular conference speaker, Jackie is passionate about improving relationships in the workplace and providing practical tools for managers.

Clive Johnson: Following a lengthy career in management consultancy, Clive now practices as a coach, consultant, and trainer. With Jackie Keddy, he is co-founder of the International Conflict Management Forum (www.conflictmanagementforum.org) and The Janus Partnership (www.thejanuspartnership.com), a consultancy and training organization exclusively dedicated to workplace conflict management. He regularly speaks and writes on conflict topics.

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Amazon.com: 3.3 out of 5 stars 2 reviews
Penyalam
2.0 out of 5 starsA good editor could have helped these authors say everything they ...
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Rolf Dobelli
5.0 out of 5 starsExpert guidebook on workplace conflict management
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