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Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships Hardcover – 15 Sep 2010


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Product details

  • Hardcover: 268 pages
  • Publisher: Kogan Page; 1 edition (15 September 2010)
  • Language: English
  • ISBN-10: 0749459522
  • ISBN-13: 978-0749459529
  • Product Dimensions: 15.6 x 2.3 x 24.4 cm
  • Boxed-product Weight: 599 g
  • Average Customer Review: Be the first to review this item

Product description

Review

''This easy-to-read book presents effective conflict management as a combination of good communication, emotional intelligence and common sense - underpinned by the application of sound techniques. It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers.'' Professional Manager 20110301 ''This is an excellent book which combines clarity of expression with solid information presented in an easy to read format...This book is essential reading for everyone, and should be required reading for those with any management responsibility at any level.'' Chartered Management Institute 20110318 ''It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers.'' Professional Manager 20110301

About the Author

Clive Johnson is a highly experienced negotiator, facilitator and coach. He now practises through his own company, Proactive Style, www.proactivestyle.com

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