- Hardcover: 268 pages
- Publisher: Kogan Page; 1 edition (15 September 2010)
- Language: English
- ISBN-10: 0749459522
- ISBN-13: 978-0749459529
- Product Dimensions: 15.6 x 2.3 x 24.4 cm
- Boxed-product Weight: 599 g
- Average Customer Review: Be the first to review this item
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Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships Hardcover – 15 Sep 2010
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''This easy-to-read book presents effective conflict management as a combination of good communication, emotional intelligence and common sense - underpinned by the application of sound techniques. It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers.'' Professional Manager 20110301 ''This is an excellent book which combines clarity of expression with solid information presented in an easy to read format...This book is essential reading for everyone, and should be required reading for those with any management responsibility at any level.'' Chartered Management Institute 20110318 ''It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers.'' Professional Manager 20110301
About the Author
Jackie Keddy: A highly experienced mediator and grievance investigator, Keddy now practices as a consultant, and trainer. Her work as a conflict specialist draws on nearly 30 years' service with London's Metropolitan Police Service, in which she managed several specialist Crime Directorates and achieved the rank of Detective Chief Inspector. A winner of numerous awards and a popular conference speaker, Jackie is passionate about improving relationships in the workplace and providing practical tools for managers.
Clive Johnson: Following a lengthy career in management consultancy, Clive now practices as a coach, consultant, and trainer. With Jackie Keddy, he is co-founder of the International Conflict Management Forum (www.conflictmanagementforum.org) and The Janus Partnership (www.thejanuspartnership.com), a consultancy and training organization exclusively dedicated to workplace conflict management. He regularly speaks and writes on conflict topics.
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Most helpful customer reviews on Amazon.com
Amazon.com: 2 reviews
A good editor could have helped these authors say everything they ...
10 August 2014 - Published on Amazon.com
A good editor could have helped these authors say everything they attempted more clearly in one third the number of pages.
Expert guidebook on workplace conflict management
18 September 2012 - Published on Amazon.com
One person found this helpful.
Office disagreements that become prolonged disputes can be frustrating to resolve. Mediation sessions can last for hours or days. During these sessions, participants may attack each other, curse the mediator or act in other unpleasant ways. Conflict resolution specialists can apply alternative dispute resolution methods to settle disagreements that might otherwise move to the courtroom. Mediators Clive Johnson and Jackie Keddy comprehensively detail the best practices for conflict management and resolution and provide knowledgeable advice about putting these concepts to work. getAbstract recommends their tactics to HR managers, front-line managers and others who must squash office squabbles before they turn into protracted battles.
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