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The Man Who Lied to His Laptop: What We Can Learn About Ourselves from Our Machines by [Clifford Nass, Corina Yen]

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Corina Yen

Clifford Ivar Nass

The Man Who Lied to His Laptop: What We Can Learn About Ourselves from Our Machines Kindle Edition

by Clifford Nass (Author), Corina Yen (Author) Format: Kindle Edition

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Counterintuitive insights about building successful relationships- based on research into human-computer interaction.

Books like Predictably Irrational and Sway have revolutionized how we view human behavior. Now, Stanford professor Clifford Nass has discovered a set of rules for effective human relationships, drawn from an unlikely source: his study of our interactions with computers.

Based on his decades of research, Nass demonstrates that-although we might deny it-we treat computers and other devices like people: we empathize with them, argue with them, form bonds with them. We even lie to them to protect their feelings.

This fundamental revelation has led to groundbreaking research on how people should behave with one another. Nass's research shows that:

Mixing criticism and praise is a wildly ineffective method of evaluation
Flattery works-even when the recipient knows it's fake
Introverts and extroverts are each best at selling to one of their own

Nass's discoveries provide nothing less than a new blueprint for successful human relationships.

Length: 243 pages	Word Wise: Enabled	Enhanced Typesetting: Enabled
Page Flip: Enabled	Audible Narration: Audible Narration Switch back and forth between reading the Kindle book and listening to the Audible narration. Add narration for a reduced price of $3.99 after you buy the Kindle book. Ready	Language: English
Grade Level: 12 and up

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Book Description

--This text refers to an alternate kindle_edition edition.

Review

"The Man Who Lied to His Laptop is brilliantly accessible and will give you breakthrough insights about the single most important secret to success in business and life-building better relationships! This book is a must-read for every leader in these turbulent times."

-- "Mark Thompson, coauthor of Success Built to Last"

"If Dale Carnegie had been a Google engineer, this is how he would have written How to Win Friends and Influence People. Cliff Nass shows us how much we can learn about people by understanding how people interact with computers."

-- "Chip Heath, coauthor of Switch and Made to Stick"

"With engaging illustrations and compelling evidence, Clifford Nass shows how interactions with our most advanced machines reveal our most primitive workings."

-- "Robert B. Cialdini, author of Influence: Science and Practice"

"With the help of real experiments, rather than anecdotes or impressions, Clifford Nass uses people's interactions with computers as a window into social and professional life. The book is filled with insights about an increasingly important part of our lives."

-- "Steven Pinker, Harvard College Professor of Psychology, Harvard University, and author of How the Mind Works and The Stuff of Thought" --This text refers to the audioCD edition.

ASIN : B003YUC7BI
Publisher : Current (2 September 2010)
Language : English
File size : 516 KB
Text-to-Speech : Enabled
Screen Reader : Supported
Enhanced typesetting : Enabled
X-Ray : Not Enabled
Word Wise : Enabled
Print length : 243 pages

Best Sellers Rank: 1,550,244 in Kindle Store (See Top 100 in Kindle Store)
- 643 in Human-Computer Interaction
- 704 in Occupational & Organizational Psychology
- 1,260 in Occupational & Organisational Psychology (Books)

Customer Reviews:
26 ratings

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Robert V. L. Johnstone

I have referred to this book several times in presentations ...

Reviewed in Canada on 28 October 2016

Verified Purchase

I have referred to this book several times in presentations I've made, and people have picked it up based on my recommendation. I used the first 2 chapters of the book to influence some user experience work I was doing that involved praise and reward, and the behavioural science findings in this books were extremely helpful. After a while, I got a bit bogged down with the sheer number of studies Nass references, but it is at least very thorough and there are nuggets of information throughout the book that people can apply beyond the psych lab.

Myroslava Domanitska

Many experiments, interesting findings

Reviewed in Germany on 28 January 2021

Verified Purchase

The book is written in an entertaining way, it is literally built upon experiments done by the researcher. Interesting for social scientist, user researchers, people interested in psychology. I see clearly how I can use the findings in my work as user researcher and personal life

Cliente Amazon

Recomendable para interesados en usabilidad

Reviewed in Spain on 23 June 2018

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Un libro que habla de los orígenes de los primeros estudios de interaccion hombre-máquina, con analisis y conclusiones que podemos aplicar al ux actual.

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Nancyhua

Practical social insights

Reviewed in the United States on 7 February 2011

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Nass designs many interesting social experiments based on the premise that humans react similarly to machines as they do to other humans, so that machines are at least as suitable experiment confederates as human assistants since their actions are programmed and deterministic. In his own words, "I've uncovered many of these findings through my discovery that people treat computers and other interactive technologies like actual people. Watching people work with computers in social situations lets me strip away complexity and get to the fundamental truth of everyone's interactions."

Although it seems to me like some of experiments could have design flaws or overly simplistic conclusions, the research is relevant and interesting, dealing with a broad array of topics such as how people respond to mindless flattery versus informed compliments, the impact of valence emotions, modesty versus praise, the importance of imitation, interdependence and identification in teams, cognitive reframing, and the rule of reciprocity.

I liked how the book was organized with first the description of the question, then the experiment design, then the results and implications, and then each chapter ending with a summary of key points. Because Nass often works as an consultant to businesses or software design companies, the research and implications were often related to business situations, resulting in advice from perspectives such as the most effective way to deliver negative criticism to coworkers, or how to be viewed as an expert. This book was not technical, assumes no prior knowledge, and appeals to a broad audience. It is more about human-human interaction as revealed through human-computer interaction experiments than it is about computers or technology, except for the underlying assumption that humans at least somewhat treat computers as people.

3 people found this helpful

Interested Learner

Buy If You Manage (or Deal With) Creative People

Reviewed in the United States on 21 August 2014

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Clifford Nass is a retiring, well-written Stanford prof. who has spent a career studying the interactions of people with machines (computers, mostly) and advising companies such as Microsoft and Toyota about those interactions.

In a time when the CEO of Microsoft (retired) and owner of the LA Clippers has outlawed Powerpoint presentations, how should we communicate with each other?

Nass claims incredibly, that "The social world is much less complicated than it appears. In fact, interactions between people are governed by simple rules and patterns," and that he shows these simple rules via experiment.

In general, Nass fulfills the above incredible claim, and does it entertainingly. If you manage or deal with creative people this is an excellent, short book (four hours est.) from which to learn.

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