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MSP Secrets Revealed: 101 gems of inspiration, stories & practical advice for managed service provider owners by [Mark Copeman]

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MSP Secrets Revealed: 101 gems of inspiration, stories & practical advice for managed service provider owners Kindle Edition

4.7 out of 5 stars 29 ratings

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Product details

  • ASIN ‏ : ‎ B087D67KGW
  • Language ‏ : ‎ English
  • File size ‏ : ‎ 1274 KB
  • Simultaneous device usage ‏ : ‎ Unlimited
  • Text-to-Speech ‏ : ‎ Enabled
  • Screen Reader ‏ : ‎ Supported
  • Enhanced typesetting ‏ : ‎ Enabled
  • X-Ray ‏ : ‎ Not Enabled
  • Word Wise ‏ : ‎ Enabled
  • Print length ‏ : ‎ 246 pages
  • Customer Reviews:
    4.7 out of 5 stars 29 ratings

About the author

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Mark is married with 2 children and lives in the village of Bray, the home of 50% of the UK’s 3-starred Michelin restaurants.

He is is the author of the books, MSP Secrets Revealed and Helpdesk Habits, as well as being the creator of the online customer service video program of the same name. He is a regular conference speaker on the subject of customer service and the power of habits.

His agency, Wisecurve, focuses on creating habit focused video training.

A serial entrepreneur, in April 2018, Mark sold his 50% share in the 1-click customer satisfaction SaaS tool, Customer Thermometer, after 8 years of growth.

He started Customer Thermometer in 2010, with his co-founder Lindsay Willot and built the business up to 1,000+ customers.

Initially creating and developing the service, he learnt the ropes by being Customer Thermometer’s helpdesk, before moving on to enterprise sales and focusing on the IT support marketplace.

Before Customer Thermometer, Mark built and sold two content marketing agencies, Twist Media in 2006 and 8:45TV in 2014.

Mark is also is a video presenter and conference host in between consulting for IT businesses, where he focuses on creating content, sales and marketing.

He loves to cook and run, but not necessarily at the same time. Mark also mentors young people for the brilliant Prince’s Trust.

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4.7 out of 5 stars
4.7 out of 5
29 global ratings

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Amazon Customer
5.0 out of 5 stars Excellent read
Reviewed in the United Kingdom on 18 June 2020
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Amazon Customer
3.0 out of 5 stars Some Good Content But Lacking Depth
Reviewed in the United Kingdom on 2 April 2021
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Steven Kirby
5.0 out of 5 stars IT Business Tips at your fingertips!
Reviewed in the United Kingdom on 26 May 2020
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Amazon Customer
5.0 out of 5 stars Invaluable
Reviewed in the United Kingdom on 30 June 2020
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JS
5.0 out of 5 stars A must read for any IT pro or MSP
Reviewed in the United Kingdom on 18 May 2020
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