- Hardcover: 219 pages
- Publisher: Amacom (9 September 2009)
- Language: English
- ISBN-10: 0814414877
- ISBN-13: 978-0814414873
- Product Dimensions: 16.5 x 2.5 x 24.1 cm
- Boxed-product Weight: 499 g
- Customer Reviews:
Leading With Cultural Intelligence Hardcover – 9 Sep 2009
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Youve gotten used to managing a diverse workforce. You deal with vendors across the globe. You see people as people, whether theyre Chinese, Indian, Mexican, or American. You know the basic protocols to follow and the taboos to avoid. Still, when you arrive in another country or sit down to negotiate with someone from a different culture, you feel anxious and awkward, and often wind up saying or doing something wrong. Youre not alone. Seventy percent of international ventures fail because of cultural differences. Do you need to speak multiple languages and have a Ph.D. in international relations to succeed in these global times? The reassuring reality is that you dont need to master all the norms and nuances of the myriad of cultures you encounter. What you need is CQ. Thats short for Cultural Intelligence, a new set of skills and sensitivities that picks up where EQ leaves off.
Leading with Cultural Intelligence is a groundbreaking guide to developing the repertoire and perspective to lead across a wide range of cultureseffectively, respectfully, and confidently. A global leadership consultant, David Livermore presents a proven model for success in any unfamiliar cultural context. Its easy to grasp and follow, yet radically different from simplistic approaches that focus on mimicking other cultures gestures and phrases. Rooted in rigorous research spanning 25 countries, the CQ way of relating to and inspiring people from different national, ethnic, and organizational cultures is an ongoing cycle. Youll learn how to lead cross-culturallyand continually grow in proficiency and comfortby applying a process with four key components:
Drive. Whats your motivation for this cross-cultural assignment? How can you increase your confidence level?
Knowledge. What specific cultural systems, issues, and values do you need to understand?
Strategy. What information do you need to map out a successful cross-cultural plan? What assumptions do you need to check?
Action. What communication style and behaviors should you adapt for this intercultural interaction?
At every step, youll find helpful summaries and best practices. Youll also gain valuable insights into common situations, from eating unfamiliar local delicacies to apologizing, through the stories of frequent cross-cultural travelers.
With Leading with Cultural Intelligence as your trusted compass, youll be able to thrive in the global business climate and handle multicultural hurdles in your own backyard. By raising your CQ, youll also contribute to the greater good of equal humanity for all.
David Livermore, Ph.D., is Executive Director of the Global Learning Center in Grand Rapids, Michigan. In addition, he is a Senior Research Consultant with the Cultural Intelligence Center in East Lansing, Michigan, and a Visiting Research Fellow at Nanyang Technological University in Singapore. He has done consulting and training with leaders in 75 countries across the Americas, Africa, Asia, Australia, and Europe.
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Review this product
Top international reviews
• CQ Drive (Motivation) – intrinsic, extrinsic, self-efficacy
• CQ Knowledge (Cognitive) – cultural systems, norms & values
• CQ Strategy (Metacognitive) – awareness, planning, checking
• CQ Action (Behavioral) – verbal, nonverbal, speech acts
Livermore identifies the need for leaders to develop the ability to distinguish between what’s universal, cultural and personal as an important indicator of CQ.
Despite using the word "Leading" in the title, this book would be appropriate for anyone, with or without a leadership title/function. There is relatively little content that really focuses on leadership; rather, the principles are broadly applicable to everyone that engages with someone else from a different culture (or subculture).
If you haven't yet encountered cultural intelligence, this book would be a valuable primer for you.
Dr. Livermore not only is academically grounded but personally experienced in the science and art of choreographing and improvising crosscultural relationships. He has done consulting and training with leaders in 75 countries across the Americas, Africa, Asia, Australia, and Europe and his book is chock full of stories from those experiences as he uses them -- with candor and humor -- to add color commentary to the four-dimensional cultural intelligence(CQ)model he presents.
Any organizational or functional leader, manager, or entrepreneur thinking about or already doing business globally needs to pack this book along with their Ambien, Berlitz phrase book, and PDA.
Overall, I feel this is a must-read for anybody looking to improve his or her cross-cultural competence. The book is based on the theory of Cultural Intelligence (CQ) and translates the theory into a practical four-step process to help us develop our CQ skills and improve our cross-cultural leadership techniques. The other theme that runs through the book is the positive relationship that exists between the acquisition of CQ and leaders' effectiveness.
I found the chapter devoted to the five scales used to measure core cultural values among nations particularly useful. But, as others have commented, I also found some of the advice offered rather obvious (go to the movies, eat out, learn a new language, etc.). The writing can be wordy at times and some editing for conciseness would help.
Also I wish examples cited in the book had gone beyond the personal experience of the author and explored recent business transactions or product launches where national and organizational cultures were important considerations (e.g., the merger of Daimler-Benz and Chrysler, or the localizing of a consumer internet product from its initial base in the US to other countries).
The book isn't perfect. But there doesn't seem to be much else available and you should definitely read it if you are serious about improving your cross-cultural skills.
- Really useful for people who work with multiple nationalities
- Ticks most of the boxes for me who is Executive in an MNC dealing with multiple nationalities. Would have loved to have more examples about cultures.