To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I received a used, returned bag that someone clearly wore, used, and returned. The bag had no tags attached, no stuffing inside, and the straps weren't attached to the bag, they were thrown inside the bag. I was so excited when I seen they were delivered today, but when I opened the box I felt so furious and scammed.