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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone Paperback – 18 Feb 2019

4.2 out of 5 stars 6 customer reviews

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[starred review] "Drawing on his experience as a psychiatrist, business consultant, and FBI hostage-negotiation trainer, Goulston provides brilliant yet doable techniques for getting through to others... This book transcends the self-help category by promoting real communication." --Library Journal



"It's a measure of how contentious work relationships can get that the author, a psychiatrist, draws on hostage-negotiation techniques to instruct readers on how to deal with 'defiant executives, angry employees or self-destructing management teams'.... Mission accomplished." --Time Magazine



"Just Listen is a banquet of approaches and ideas that's easy to devour the first time around, and a flavorful feast whenever you use portions as a reference book. It's certainly one of the best how-to books of the year." --Inland Empire Business Journal



"Just Listen is an excellent guide for learning how to break down barriers." --Pittsburgh Post-Gazette



"Who would benefit from reading Just Listen? I can't think of anyone who wouldn't --customer service staff, managers, salespeople, parents, you name it..." --The Chronicle Herald



"Goulston helps the reader to learn how to get through to anyone." --Business Now Magazine



..".offers nine core rules for reaching anyone, from Beelzebub down to the lowliest staffer, as well as a host of easy-to-use tools, concrete action steps, and illuminating examples." --Accounting Today



"Hell, Sartre pointed out, is other people, but it turns out that there are ways to make them less devilish...trick is to learn to really listen in the way described by this book." --Accounting Today



"[Mark Goulston] understands communication, and he understands people...Who would benefit from reading Just Listen? I can't think of anyone who wouldn't." --The Chronicle Herald



"an impressive bag of tricks... a guide that is as entertaining as it is useful" --Publishers Weekly

From the Back Cover

“Goulston provides brilliant yet doable techniques for getting through to others. . . .This book transcends the self-help category by promoting real communication.” —Library Journal

Is there someone in your life who just won’t listen, no matter what you say? Maybe it’s someone at work: a subordinate, a team member, a client, your boss. Or maybe it’s someone at home: a partner, a parent, a defiant teen, an angry ex. If only you could get that person into a calm and receptive state of mind, you’d probably be able to work out your differences. . . .

Just Listen will get you there. In this powerful yet engaging book, acclaimed psychiatrist and business coach Mark Goulston reveals how to get through to anyone—even when successful communication seems impossible—with simple yet remarkably effective tools and techniques that can make your words compelling and break down the walls that keep you from getting through to the people you need to buy into your ideas and goals.

How effective are Mark’s techniques? One of his areas of expertise is training FBI and police hostage negotiators to handle life-or-death situations. “The same tips I teach these professionals for building empathy, de-escalating conflict, and gaining buy-in will work in any situation,” Mark says. “Whether you’re fresh out of school . . . or a CEO, once you master these skills you can take them wherever you go in your career and your life.”

Just Listen has given tens of thousands of people the tools and confidence to get through to the unreachable people in their lives. With the proven techniques in this remarkable book, you’ll learn how to turn frustrating situations into positive outcomes and rewarding relationships. Just refer to Just Listen—whenever a job, a sale, or a relationship hangs in the balance.

Mark Goulston, MD, is a business advisor, consultant, coach, speaker, and psychiatrist. The author of Get Out of Your Own Way and other popular books, he blogs for Harvard Business Review, Fast Company, Business Insider, Huffington Post, and Psychology Today; cohosts a weekly radio show; and is featured frequently in major media, including The Wall Street Journal, Fortune, Newsweek, Time, CNN, Fox News, and the TODAY show.

Connect with Mark Goulston:

Website: markgoulston.com

Twitter@MarkGoulston

Facebook.com/markgoulston


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