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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone by [Goulston, Mark]
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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone Kindle Edition

4.2 out of 5 stars 6 customer reviews

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Length: 272 pages Word Wise: Enabled Enhanced Typesetting: Enabled
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Review

[starred review] "Drawing on his experience as a psychiatrist, business consultant, and FBI hostage-negotiation trainer, Goulston provides brilliant yet doable techniques for getting through to others... This book transcends the self-help category by promoting real communication." --Library Journal



"an impressive bag of tricks... a guide that is as entertaining as it is useful" --Publishers Weekly



"The most useful (five-star) book on communicating... Everyone can be a better communicator with the right knowledge, and this book makes learning interesting and easy." --Lindsey Novak, nationally syndicated "At Work" columnist



"It's a measure of how contentious work relationships can get that the author, a psychiatrist, draws on hostage-negotiation techniques to instruct readers on how to deal with 'defiant executives, angry employees or self-destructing management teams'.... Mission accomplished." --Time Magazine



"useful and applicable techniques and strategies for everything from getting teams to work together, to handling narcissistic clients (or is that a redundancy?), and getting your message across to even the most impenetrable people" --Accounting Today



"Just Listen is a banquet of approaches and ideas that's easy to devour the first time around, and a flavorful feast whenever you use portions as a reference book. It's certainly one of the best how-to books of the year." --Inland Empire Business Journal



"A primer on dealing with hard-to-reach people in virtually every scenario -- defiant executives, angry employees, families in turmoil, warring couples -- through use of well-honed psychological techniques. Illustrative snippets from counseling session reveal martial-arts like techniques: potent on their own, but even more powerful when you combine them. Chapter summaries feature action steps preparing readers to encounter similar scenarios, yielding a guide that is as entertaining as it is useful." --CareerBuilder.com



"Just Listen is not only helpful for any kind of business, it teaches a skill that will aid you outside of the office too." --Niche Magazine



"Just Listen is an excellent guide for learning how to break down barriers." --Pittsburgh Post-Gazette



"We're all held captive when someone refuses to communicate. [Goulston's] 12 easy tools to achieve buy-in and seven fast fixes for challenging situations are particularly helpful for everyday use." --Working Strategies

Product Description

Getting through to someone is a fine art, indeed, but a critical one nonetheless. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston shares simple but powerful techniques readers can use to break through the stubborn and hardened outer layers of coworkers, friends, strangers, or even enemies. Just Listen reveals how to:• Make a powerful and positive first impression• Listen effectively• Talk an angry or aggressive person away from an unproductive reaction and toward a more rational mindset• Achieve buy-in--the linchpin of all persuasion, negotiation, and sales• And moreWhether you’re dealing with an angry client, a potential customer, or even a friend or family member who isn’t seeing eye to eye with you, your goal is most likely persuasion. And the first make-or-break step to getting there is having them hear you out. The invaluable principles in Just Listen will get you through that first tough step with anyone.

Product details

  • Format: Kindle Edition
  • File Size: 1399 KB
  • Print Length: 272 pages
  • Simultaneous Device Usage: Up to 5 simultaneous devices, per publisher limits
  • Publisher: AMACOM; Reprint edition (4 March 2015)
  • Sold by: HarperCollins Publishing (AU)
  • Language: English
  • ASIN: B00TRF2LJW
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Enhanced Typesetting: Enabled
  • Average Customer Review: 4.2 out of 5 stars 6 customer reviews
  • Amazon Bestsellers Rank: #114,393 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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6 customer reviews

4.2 out of 5 stars

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