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The Improvement Guide: A Practical Approach to Enhancing Organizational Performance Hardcover – 30 March 2009
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From the Inside Flap
IN TODAY'S TUMULTUOUS GLOBAL MARKETPLACE, making effective changes in how organizations are run has become more important than ever. Performance improvement continues to be a key focus for leaders in business, healthcare, education, and government concerned with long-term success and sustainability. Executives, managers, and workers need practical methods and techniques that produce lasting results.
This second edition of the best-selling book, The Improvement Guide, offers an integrated approach to learning and improvement, one that is designed to deliver quick and substantial results. Using straightforward stories to illustrate core ideas, the expert authors introduce a flexible model for improving quality and productivity in diverse settings. They draw from research conducted in a variety of areas--manufacturing, healthcare, government, and schools--to present a practical tool kit of ideas, examples, and applications.
Since the book was first published more than a decade ago, the authors have expanded the use of their Model for Improvement through work on improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This thoroughly revised and updated edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites--for example, spreading improvements in cardiac care across multiple hospitals; spreading set-up efficiencies across multiple manufacturing sites; or spreading approaches to reducing homelessness across multiple cities. In addition, the book contains an explanation of how other approaches such as Six Sigma and Lean production are related to the Model for Improvement framework.
Designed to be highly approachable, the book's Resource Guide to Change Concepts is updated so that even beginners can utilize the tested techniques of some of the world's most experienced practitioners. Like the first, this second edition offers a practical tool kit filled with dynamic ideas, illustrative examples, and useful applications.
From the Back Cover
Praise forThe Improvement Guide
"Managers will profit enormously from studying this unique publication, which presents a very practical, readily implementable way to improve the performance of any organization. Utilizing this approach over the last fifteen years, under the guidance of a co-author, has been a major key to the success of our company."
--DAVID R. HARVEY, chairman and former CEO, Sigma-Aldrich Corporation
"The updated edition of The Improvement Guide builds on API's practical approach to improvement, providing even more great examples, and expands into methods for large system change and spreading improvement quickly. This is an outstanding reference book for anyone leading improvement." --BRUCE BOLES, master black belt, Hewlett-Packard
"The Model for Improvement developed by the authors and presented in this book is remarkably simple and profound. The first edition is a classic. The second edition retains the best features of the original and incorporates twelve years of experience of many organizations around the world that have been using its contents. It is a valuable reference for anyone working with improvement. We have been using The Improvement Guide in the Continuous Education Program on Improvement at the University since 2000, with outstanding results."
--ADEMIR J. PETENATE, professor of statistics at University of Campinas (Brazil) and director of ANOVA--Methods for Improvement
"If you are involved in organizational improvement efforts, this book is an invaluable asset and guide to learning. The detailed explanations of theory, principles, and tools, along with pragmatic real-world examples of successful project execution, allow an improvement team to understand organizational complexity, then break improvement efforts into simpler components, yielding dramatic insights and results."
--JERRY W. JACKSON, MD, Nephrology Associates, PC; improvement advisor, Institute for Healthcare Improvement
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Top international reviews
Absolute rip off.
The authors not only discuss but explain important key principles about BPI including the soft human element. How do you achieve standardisation in your organisation? How do think creatively about improvement? There are plenty of ideas in the book which set you down the path in thinking about BPI in a completely different way. The bit about project management for BPI kind of aligns with Prince2 whilst other parts of the book are almost an informal extension into the realms of Lean Sigma Six.
The biggest positive about the book is the dialogue. The subject matter is not shrouded in terminology - it is meant to get you thinking and get started on a business process improvement programme. The summaries at the end of each chapter serve as a useful reminder - almost like a checklist.
In tandem with LSS, this is a book that not only leaders should read but also those affected by leaders who want to see business process improvement rolled out across an organisation. Highly recommended for organisation seeking to change for the better.
The only thing at all that could be considered repetitive even is the summary and synopsis of each chapter, which is a useful structuring of content for readers who want to use it as a reference guide, whether students or anyone seeking to apply/implement organisational improvement while engaged in service delivery at the same time.
The content is reflective of the subject matter, however, that said, I would not say that it is overly academic. It is not what I would describe as a popular business or social science section read. The closest book that I could compare it to which is a popular business read would be "Thinking Fast and Slow" but that book only included ideas about how to apply its insights briefly in its later pages. This book does a good job in the earlier chapters of defining its terms, considering measurements of improvement, then discussing skills or other areas for improvement, it is quickly focused upon an applied theory and practical outcomes.
An excellent read, easy to get into and stick with, and one of the books I believe you can both digest as well as re-dip into whenever you need that fill up.
It's also a good quality print, on nice stock with good clear type setting.
And it's great for that.
The many practical examples helps understanding, but also shows the real life application rather than just a theoretical text.