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Hug Your Haters: How to Embrace Complaints and Keep Your Customers Hardcover – Illustrated, 1 August 2016

4.5 out of 5 stars 187 ratings

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  • Hug Your Haters: How to Embrace Complaints and Keep Your Customers
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Total Price: $120.00
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Product details

  • Publisher : Portfolio; 1st edition (1 August 2016)
  • Language : English
  • Hardcover : 240 pages
  • ISBN-10 : 1101980672
  • ISBN-13 : 978-1101980675
  • Dimensions : 15.77 x 2.08 x 23.6 cm
  • Customer Reviews:
    4.5 out of 5 stars 187 ratings

Product description

Review

"Customer service is the new marketing. You need to buy this book if you care about your customers and your business."
--Gary Vaynerchuk, author of Jab, Jab, Jab, Right Hook

"This is a landmark book in the history of customer service."
--Guy Kawasaki, chief evangelist of Canva and author of The Art of the Start 2.0

"If you need to decrypt customer service, you NEED to read Hug Your Haters. Baer gives you a better map to success than anyone else."
--Chris Brogan, CEO of Owner Media Group

"Hug Your Haters is one of the most profound books a business can read today. Baer is one of the foremost experts on customer experience"
--John R. DiJulius III, author of The Customer Service Revolution

"When customers complain, they aren't just being negative - they're giving you fascinating insights and inspiration about your brand. Hug Your Haters reveals why detractors can become your most valuable customers."
--Sally Hogshead, author of Fascinate and How the World Sees You

"Jay Baer demonstrates that the single greatest threat to customer retention is to appear indifferent to customer complaints."
--Steve Curtin, author of Delight Your Customers

"Jay provides strategies that are easy to understand and can be immediately implemented."
--Jeffrey Gitomer, author of Customer Satisfaction is Worthless, Customer Loyalty is Priceless

"Finally a book with steps to get even the toughest critics on your side!"
--Jeffrey Hayzlett, primetime TV & radio host, keynote speaker, best-selling author and global business celebrity

Book Description

Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. It includes specific playbooks and formulas as well as a fold-out poster of "the Hatrix," which summarizes the best strategies for different situations. The book is also filled with poignant and hilarious examples of haters gone wild, and companies gone crazy, as well as inspirational stories of companies responding with speed, compassion, and humanity.

Customer reviews

4.5 out of 5 stars
4.5 out of 5
187 global ratings
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Fritter
3.0 out of 5 stars Good general advice but doesn't go deep enough.
Reviewed in the United Kingdom on 6 December 2016
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3 people found this helpful
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Ed D
5.0 out of 5 stars Excellent Review-site advice based on fact
Reviewed in the United Kingdom on 18 April 2016
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3 people found this helpful
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Easy Steve
2.0 out of 5 stars Not Jay's finest and lacks insight and is EXPENSIVE for what it is
Reviewed in the United Kingdom on 6 May 2016
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3 people found this helpful
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lollie
5.0 out of 5 stars Five Stars
Reviewed in the United Kingdom on 4 May 2018
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Ralitsa Uvakova
5.0 out of 5 stars Perfect condition
Reviewed in the United Kingdom on 12 June 2019
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