Under pressure to meet your sales, productivity or customer experience targets?
If performance isn’t where you need it to be, you probably haven’t provided your managers with a High-Performance Coaching system to follow to achieve your strategic goals. With one in place, they’ll maximise the performance of their frontline teams and deliver the results you’re seeking.
GAME ON is a business parable that will show you how to make this performance shift. The story comes from our extensive experience at increasing sales, productivity and customer experience in the contact centres and retail networks of more than 50 large organisations. Some of the things you’ll learn:
- How to win: the High-Performancebehaviours that create success
- How to coach: the six High-Performance Coaching techniques yourmanagers need to use
- When to coach: the Coaching Rhythmyour managers need to follow to maximise performance