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Game On: How to increase sales, productivity and customer experience by turning your managers into High-Performance Coaches by [Stevenson, Blair]
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Game On: How to increase sales, productivity and customer experience by turning your managers into High-Performance Coaches Kindle Edition

5.0 out of 5 stars 2 ratings

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Length: 109 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled Language: English

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Product description

Product Description

Under pressure to meet your sales, productivity or customer experience targets?



If performance isn’t where you need it to be, you probably haven’t provided your managers with a High-Performance Coaching system to follow to achieve your strategic goals. With one in place, they’ll maximise the performance of their frontline teams and deliver the results you’re seeking.

GAME ON is a business parable that will show you how to make this performance shift. The story comes from our extensive experience at increasing sales, productivity and customer experience in the contact centres and retail networks of more than 50 large organisations. Some of the things you’ll learn:



  • How to win: the High-Performancebehaviours that create success

  • How to coach: the six High-Performance Coaching techniques yourmanagers need to use

  • When to coach: the Coaching Rhythmyour managers need to follow to maximise performance



 


 


 

About the Author

Blair Stevenson helps senior managers achieve their strategic goals by increasing sales, productivity and customer experience in their contact centres and retail networks. He's specialised in this work for 23 years. If there is such a thing as a "super power", then this is his. Blair is the CEO of BravaTrak. The High-Performance Coaching system he and his team have developed for improving performance has helped clients achieve incredible results. Performance increases over 21% are typical within a few months. Those clients have included contact centres and retail networks across more than 50 large organisations serving a wide variety of industries. Blair holds a Bachelor of Arts degree in Psychology and a Diploma in Teaching. He lives in Auckland, New Zealand with his wife Gill and enjoys road cycling and time on the water.

Product details

  • Format: Kindle Edition
  • File Size: 2213 KB
  • Print Length: 109 pages
  • Publisher: Brava Limited; 1 edition (28 August 2019)
  • Sold by: Amazon Australia Services, Inc.
  • Language: English
  • ASIN: B07WZXHNNB
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Enhanced Typesetting: Enabled
  • Average Customer Review: Be the first to review this item
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Amazon.com: 5.0 out of 5 stars 2 reviews
Graeme
5.0 out of 5 starsA definitive guide on building a high performing call centre
16 September 2019 - Published on Amazon.com
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T. N. Williams
5.0 out of 5 starsSomething for new and experienced leaders alike
21 September 2019 - Published on Amazon.com
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