I contacted Fitbit directly and they wouldn't help. THIS IS WITH THE PROTECTION PLAN
This item opened on its own and my NEW Fitbit of 3 weeks fell out. Don't really want to buy another one so pretty pissed.
Meet the all-new Fitbit Flex 2-a slim, swim-proof fitness wristband that's ready to go wherever life takes you. The ultra-thin, removable tracker hides in bands, bangles and pendants, so you can wear it in a way that's all your own. Automatic all-day activity and sleep tracking show you how your entire day addsup, and SmartTrackautomatic exercise recognition records your exercises for you. The discreet progress display uses color-coded LED lights to keep you connected to calls, texts and Reminders to Move. Plus you don't have to worry about getting it wet-whether you're swimming in the pool or running in the rain. It's the next generation model of our most iconic tracker. No fuss, all fun, and fit for every you.