Amazon calculates a product’s star ratings using a machine learned model instead of a raw data average. The machine learned model takes into account factors including: the age of a review, helpfulness votes by customers and whether the reviews are from verified purchases.
An insightful read. Its contents could never be more relevant today given the disruption to global supply chains and the threats to the existence of many once viable businesses. Just when business owners need all the support they can muster to traverse these troubling times comes a book that promotes thought leadership, innovation and critical thinking.
Never has there been a better time to have this book in your pocket/work-satchel/desk, than now.
I thoroughly enjoyed this book and have already benefited from starting to apply the author’s 3 core pillars alongside the coaching steps within each of these that are contained in the author’s intelligible style.
There is genius in making the complex issues into a simpler yet pragmatic approach and methodology – and this book ticks that box. I found Matthew Webber nailed the key fundamentals of transforming any business in a very practical, well structured, commercially based way but with heart. Because of this, the book is my new go-to.
Thoroughly enjoyed reading this book - would recommend spending the time if, like a growing number of us are, you need to lead or be part of responding to business disruption in a rapidly changing world.
The book is clearly written, well structured, offers practical and well-informed perspectives, and nicely emphasises the criticality of customer centricity when customer expectations are increasingly unrelenting.
I also really liked how strongly the book focuses on human aspects throughout, whether that be leadership, building trust, empowering your people or the importance of communication.