'Everyone Can Win: responding to conflict constructively' is the completely revised second edition by Helena Cornelius and Shoshana Faire of their classic book on conflict resolution. This digital version has been further updated. It is published by Conflict Resolution Network and supports the training programs and resources available on their website.
With its friendly and uplifting advice, stories, exercises and proven techniques, this book teaches collaborative and compassionate problem-solving, even when relationships are stretched to their limit. Learn how to respond rather than react, to handle difficult people, to respect clashes of values and recognize the pitfalls and solutions to power issues.