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Customer reviews

4.2 out of 5 stars
4.2 out of 5
841,067 global ratings
5 star
65%
4 star
16%
3 star
7%
2 star
2%
1 star
11%
Disney+

Disney+

byDisney Electronic Content, Inc.
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Top positive review

All positive reviews›
Milton
4.0 out of 5 starsunsubscribe from Disney plus
Reviewed in Australia on 17 April 2022
Let me say this is not my comments but I followed these from DEEPAK GUPTA review and the whole thing took 5-10 mins with a chat from Amazon support. follow steps 1 & 2 and then other available contact options and click on chat it's a winner, be nice to the other end as it always helps, I was passed from the first person to a team leader and they cancelled the Disney plus subscription for me.

1. Go to Your Account >> Apps and more
2. Under Appstore Support >> Customer Service
3. This will take you to the screen where you can seek help to various things on Amazon. I filled first and second question and waited for the third question to pop-in. The third question has an option for "Other Available Contact Options" which has "Chat" has an option - click that. This will allow you to chat to Amazon's representative (thankfully not a robot) and he/she will be able to cancel your subscription.

And bingo, I was able to cancel my monthly subscription for Disney+ on Amazon.
One person found this helpful
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2 people found this helpful

Top critical review

All critical reviews›
Shane
1.0 out of 5 starsEternal Subscription…….
Reviewed in Australia on 28 January 2022
Disney App was fine. However I no longer use it and have been unable to close the account. No answer on the Australian help desk contact number either…… (assume I am ringing the correct one as they don’t broadcast their help numbers very well)
Out of ideas, perhaps the ACCC needs to get involved
Read more
12 people found this helpful

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From Australia

Shane
1.0 out of 5 stars Eternal Subscription…….
Reviewed in Australia on 28 January 2022
Verified Purchase
Disney App was fine. However I no longer use it and have been unable to close the account. No answer on the Australian help desk contact number either…… (assume I am ringing the correct one as they don’t broadcast their help numbers very well)
Out of ideas, perhaps the ACCC needs to get involved
12 people found this helpful
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Mukesh J.
1.0 out of 5 stars Unable to cancel disney plus subscription
Reviewed in Australia on 21 September 2021
Verified Purchase
Unable to cancel disney plus subscription, This is so frustrating. Pls help
10 people found this helpful
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Marx1947
2.0 out of 5 stars Over priced and under delivery
Reviewed in Australia on 18 April 2021
Verified Purchase
No reason to engage as it is overpriced compared to AmazonPrime and the selection of shows while different and not any better,
7 people found this helpful
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BA
1.0 out of 5 stars Its so difficult to cancel this app. I feel sick. I doubt I will ever feel clean again.
Reviewed in Australia on 4 October 2021
Verified Purchase
Content was ok but the difficulty in cancelling it has overshadowed any pleasant experiences I had.
Any time I think about Disney, I vomit a little bit in my mouth.
6 people found this helpful
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Milton
4.0 out of 5 stars unsubscribe from Disney plus
Reviewed in Australia on 17 April 2022
Verified Purchase
Let me say this is not my comments but I followed these from DEEPAK GUPTA review and the whole thing took 5-10 mins with a chat from Amazon support. follow steps 1 & 2 and then other available contact options and click on chat it's a winner, be nice to the other end as it always helps, I was passed from the first person to a team leader and they cancelled the Disney plus subscription for me.

1. Go to Your Account >> Apps and more
2. Under Appstore Support >> Customer Service
3. This will take you to the screen where you can seek help to various things on Amazon. I filled first and second question and waited for the third question to pop-in. The third question has an option for "Other Available Contact Options" which has "Chat" has an option - click that. This will allow you to chat to Amazon's representative (thankfully not a robot) and he/she will be able to cancel your subscription.

And bingo, I was able to cancel my monthly subscription for Disney+ on Amazon.
One person found this helpful
2 people found this helpful
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Brad Weaver
1.0 out of 5 stars Amazon/Disney will not let you cancel!
Reviewed in Australia on 7 August 2021
Verified Purchase
This should be illegal and from reviews has been a problem for more than a year.
7 people found this helpful
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Dennis Hiern
1.0 out of 5 stars CANNOT CANCEL SUBSCRIPTION FROM AUSTRALIA
Reviewed in Australia on 27 October 2021
Verified Purchase
Trying to cancel Disney plus subscription, it points me to Amazon Australia, and there is no option to cancel!! BEWARE!!!!!!
6 people found this helpful
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Melanie
1.0 out of 5 stars CANNOT CANCEL SUBSCRIPTION
Reviewed in Australia on 23 December 2021
Verified Purchase
It is near impossible to cancel the subscription. Don't subscribe unless you are willing to go through hell and back to cancel it when you are finished with it. FRUSTRATING!!!!
4 people found this helpful
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Shane O'Connor
5.0 out of 5 stars THE BEST STREAMING EXPERIENCE of ANY SERVICE
Reviewed in Australia on 26 February 2021
Verified Purchase
Disney is not just for kids, although there is an endless supply of children's entertainment.

It is very reasonably priced and has all the marble comic films as well as thousands of other good quality films and TV series.
2 people found this helpful
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MTo
1.0 out of 5 stars Impossible to cancel subscription
Reviewed in Australia on 26 January 2022
Verified Purchase
As with many other users I am unable to cancel the subscription to this service. The Disney site refers you to Amazon and vice versa.
3 people found this helpful
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