$21.55 + $3.00 Delivery
In stock.
Ships from and sold by RarewavesUSA.
$21.55 + $3.00 Delivery
Other Sellers on Amazon
Add to Cart
+ FREE Delivery
Sold by: BuyGlobal
Add to Cart
+ FREE Delivery
Sold by: Book Depository UK
Add to Cart
+ FREE Delivery
Sold by: Paragon Australia
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 4 images

Difficult Conversations: How to Discuss What Matters Most Paperback – 2 Nov 2010

See all formats and editions Hide other formats and editions
Amazon Price
New from Used from
click to open popover

Frequently bought together

  • Difficult Conversations: How to Discuss What Matters Most
  • +
  • Thanks for the Feedback: The Science and Art of Receiving Feedback Well
Total Price: $38.42
Buy the selected items together

Product details

  • Paperback: 352 pages
  • Publisher: Penguin Publishing Group; Anniversary, Updated edition (2 November 2010)
  • Language: English
  • ISBN-10: 9780143118442
  • ISBN-13: 978-0143118442
  • ASIN: 0143118447
  • Product Dimensions: 12.8 x 1.7 x 19.6 cm
  • Boxed-product Weight: 249 g
  • Average Customer Review: Be the first to review this item
  • Amazon Bestsellers Rank: 29,830 in Books (See Top 100 in Books)

Product description


"Does this book deliver on its promise of an effective way through sticky situations, whether 'with your babysitter or your biggest client'? It does."
--The New York Times

"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."

"I'm on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life."
--Tom Peters

"A user-friendly guide to mastering the talks we dread . . . a keeper."
--Fast Company

"Emotional intelligence applied to life's toughest moments."
--Daniel Goleman, bestselling author of Working with Emotional Intelligence

"The only people who shouldn't read Difficult Conversations are those who never work with people, anywhere."
--Peter M. Senge, bestselling author of The Fifth Discipline

"How do you confront your ex-spouse who's late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say 'I'm sorry'? Start by picking up Difficult Conversations."

"Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives."
--Library Journal

"Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format."
--Publishers Weekly

"The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read."
--Harvard Negotiation Law Review

"Examples more clear-headed and advice more precise than we've seen before."
--Dallas Morning News

"Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive."
--Southern Communication Journal

About the Author

Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Bruce Patton is also a co-author of Getting to Yes. Each of them lives in Boston, Massachusetts.

Stone and Heen are the authors of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (Viking/Penguin, 2014)

Roger Fisher is the Samuel Williston Professor of Law Emeritus, Director of the Harvard Negotiation Project, and the founder of two consulting organizations devoted to strategic advice and negotiation training.

No customer reviews

Review this product

Share your thoughts with other customers

Most helpful customer reviews on Amazon.com

Amazon.com: 4.7 out of 5 stars 593 reviews
Catherine Lockwood
5.0 out of 5 starsHelp using my anger more productively and peacefully!
18 July 2016 - Published on Amazon.com
Verified Purchase
115 people found this helpful.
Kindle Customer
2.0 out of 5 starsReminds me of my first undergraduate counseling class
20 November 2017 - Published on Amazon.com
Verified Purchase
23 people found this helpful.
Avery Ford
5.0 out of 5 starsShould be a part of high school curriculum
14 June 2017 - Published on Amazon.com
Verified Purchase
28 people found this helpful.
Mindy G
5.0 out of 5 starsExcellent Audiobook!
8 March 2018 - Published on Amazon.com
Verified Purchase
10 people found this helpful.
3.0 out of 5 starsTools for investing in people, through conversation.
7 August 2018 - Published on Amazon.com
Verified Purchase
10 people found this helpful.