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Delivering Happiness: A Path to Profits, Passion, and Purpose by [Hsieh, Tony]
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Delivering Happiness: A Path to Profits, Passion, and Purpose Kindle Edition

4.0 out of 5 stars 3 customer reviews

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Length: 255 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled Language: English

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Product description

Product Description

  • Pay brand-new employees $2,000 to quit
  • Make customer service the responsibility of the entire company-not just a department
  • Focus on company culture as the #1 priority
  • Apply research from the science of happiness to running a business
  • Help employees grow-both personally and professionally
  • Seek to change the world
  • Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.

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Product details

  • Format: Kindle Edition
  • File Size: 1337 KB
  • Print Length: 255 pages
  • Publisher: Grand Central Publishing; 1 edition (7 June 2010)
  • Sold by: Hachette Book Group (AU)
  • Language: English
  • ASIN: B00FOT936Y
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Average Customer Review: 4.0 out of 5 stars 3 customer reviews
  • Amazon Bestsellers Rank: #4,517 Paid in Kindle Store (See Top 100 Paid in Kindle Store)

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Brilliant. Such a compelling story of the true path of entrepreneurship. Part story part playbook, it delivered me a lot of tips to implement for customer happiness.
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Format: Kindle Edition Verified Purchase
Tony's journey in finding Zappo's, funding it, then eventually running it was unique and compelling. His long tracts about his business philosophy, less so.
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Great read!
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Most Helpful Customer Reviews on (beta) (May include reviews from Early Reviewer Rewards Program) 4.6 out of 5 stars 910 reviews
7 of 7 people found the following review helpful
4.0 out of 5 stars UB Student Review 16 October 2016
By Amazon Customer - Published on
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I am currently a student at the University of Baltimore enrolled in an Entrepreneurship class and this book was given as a recommended reading for a select amount of students in my class. Delivering Happiness is about Tony Hsieh and his life path, the Zappos Company, and how a company culture can shape the whole company from its fundamental ideas. Customer service and company culture are some of the main themes in this book that Tony Hsieh highlighted because these were Zappos core competencies that made them a one of a kind company.
I personally really enjoyed this book. It is motivational and opens a path for a completely revised way of thinking about running a business. Profits usually came last for Tony Hsieh, who sold almost everything he had to keep Zappos afloat. As an employee of a business, reading this book makes you jealous of all Zappos employees. Seeing the unique culture that was created at Zappos and seeing how it positively affected customers and the business as a whole is amazing. It was a culture that included employees extremely close to each other, departments that were not separated but unified, a fun loving and relaxed place, and a common goal of being happy while delivering the best service in the world.
There’s not much I didn’t like about this book, it’s incredibly relevant and helpful to anyone thinking or aspiring to become an entrepreneur. The most help the book gives to aspiring entrepreneurs is to realize the overall spectrum of a company, not just profits, but also how to thrive by creating your own core competencies that no one else can replicate.
1 of 1 people found the following review helpful
4.0 out of 5 stars A Happiness Fable 1 March 2017
By B. Lee - Published on
Format: Kindle Edition Verified Purchase
I want to begin by stating that I thoroughly enjoyed reading this book. Tony Hsieh has a very personable and charming writing style. However, it was not quite what I expected.
Before reading I expected to learn from this book a history of Zappos; what made it a success, and insight into its unique culture. Soon I realized that the focus of the book was more about Tony Hsieh – not an autobiography per se but pretty close. A major part of his business success was Zappos, so in that sense you still get a history of the company.
Tony Hsieh indicates that the goal of the book is to be a resource for entrepreneurs so that they can learn from his successes and failures. He states “I decided to write this book to help people avoid make the same mistakes that I’ve made” (p. xiii). This book is not a how-to but rather a fable for entrepreneurs – a story to help teach and inspire them on their own path.
The book is well organized and easy to follow. Tony has divided the story into three sections: Growing Up, Business, and Vision. The choice to organize it this way very naturally leads the reader on his journey to find vision and define happiness for himself. It begins with some very interesting stories from Tony’s childhood and leads your through his professional journeys with LinkExchange and, of course, Zappos.
Tony discovered that culture was a key component to happiness in the workplace. Without a culture that aligns with your personal values you will feel unsatisfied. That is why Tony focuses a great deal of attention on maintaining the culture at Zappos and encouraging other companies and entrepreneurs to work towards a culture of happiness. “My hope is that through this book, established businesses will look to change the way they are doing things, and entrepreneurs will be inspired to start new companies with happiness at the core of their business models, taking with them some of the lessons I’ve learned personally as well as the lessons that we’ve collectively learned at Zappos” (p. 239).
I would recommend this book to business professionals and entrepreneurs for the insight it offers into the importance of culture in the workplace. I would also recommend this to anyone on a personal level interested in an introduction to sustainable happiness. Overall it was a very entertaining and easy-to-read story.
2 of 2 people found the following review helpful
4.0 out of 5 stars Jaz Erenberg- ENTRE300- Book Essay 7 October 2016
By Jaz Erenberg - Published on
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Delivering Happiness was recommended reading for a survey Entrepreneurship course at the University of Baltimore. I am a student at UB and was assigned to read this book. Overall I liked it. It begins by introducing the reader to Tony's personality, it is obvious from his childhood that he was basically born to be an entrepreneur. Naturally he ends up starting some companies; through learning from his mistakes, valuing experience over material possessions and falling in love with rave culture, Tony realizes that company culture is everything. Eventually he joins and funds Zappos full time and ends up making customer service the number one priority for the company. This is a game changer- through fostering an inclusive and well humored company culture (complete with the Culture Book and a Core Values list) the Zappos brand becomes about company happiness. Company happiness becomes employee happiness which inevitably translates into customer happiness. I liked the book, I find it easier to read a narrative than a text book, as many people do. T was a little repetitive towards the end, there are many examples of the Culture Book and the Core Values list. I think this book is useful to small business owners and entrepreneur students. At times I felt like I wasn't ready to think about company culture because I don't have a company yet- but I think that's the point the book makes- company culture is the path to a happy company. So maybe it is a good tarting point.
2 of 2 people found the following review helpful
4.0 out of 5 stars Delivering happiness, a insightful book that I had to read ... 14 March 2016
By Janrose Capellan - Published on
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Delivering happiness, a insightful book that I had to read for my Entrepreneurial Class 300 in University of Baltimore. I thought Tony Hsieh provides a unique approach to how to be successful without the typical corporate environment and how he found the balance between making profit and still provide customer and employees with happiness.
Hsieh As befits the CEO of a company built on a wide-open corporate culture.
Tony Hsieh has a customer centric in his approach for his company., and keeps the employees happy in order to please the customers.
The book is presented in three sections. In the first section, Hsieh recounts his personal story, including his early childhood and nascent entrepreneurial adventures, including a misguided effort at worm farming.
The second part of the book is devoted to Zappos' legendary corporate culture, especially its 10 core values. He includes the testimony of employees to accompany each of the 10 core values of the company.
The third part of the book covers the sale of Zappos to for $1.2 billion, and the founding of the Zappos Insights program. Hsieh's emails to employees about the passing the management of the company and they are all very enjoyable to read.
In conclusion the book explains how to achieve happiness with the customers as well as the employees.
1 of 1 people found the following review helpful
3.0 out of 5 stars A decent read 18 March 2017
By Thamara Kandabada - Published on
Format: Kindle Edition Verified Purchase
I have to say that going in, I had high expectations about this book (given the critical acclaim), and they were not all met.

WordPress recommends this book as a manifesto on delivering better customer service. I did not find a lot of practical advice or actionable insights to that effect in this book.

However, this book reads easily as a short history of the company and as an account of Tony's own life experiences. I enjoyed that aspect. Hence the three stars.