UPDATE 10/29/2016 - It has been about 2 years owning this unit and using it at least once a day. I can say that I got a reasonable life out of the machine but the last year things have been going downhill. I now need to shop for a new coffee maker and I am shying away from purchasing this one again. I think I would spend a little more money to get something better. The four reasons I would not buy this unit again are as follows:
First, the handle broke inside the cap which caused dispensing to fail. I took things apart. Inside the cap a plastic ring cracked two places. As an Engineer I recognize this is a weak design. I removed this ring & lever assembly and the dispensing was no longer blocked, but not sealed as well. I kept using the unit and carafe despite some of the dripping that occurs when pouring.
Second, the white text on many of the buttons has completely worn off - I must program the unit from memory/habit. This adds to a hard-to-read LCD display.
Third, there have been occasions when the water has been delivered to the basket too fast, even under the strong mode. This causes the filter basket to run over and grounds to get into the coffee.
Finally, the loss of time, program, and strength every minor power interruption is a constant waste of my time correcting.
I hope that I can find another unit which has this large of a thermal carafe. I would like to find something that is more enjoyable to use and live with on a daily basis. I also think a coffee machine should hold up 2 years without having issues. I expected a bit more quality from B&D.
PRODUCT NOW RETIRED - HERE IS WHAT I REPLACED IT WITH:
Mr. Coffee Optimal Brew 10-Cup Thermal Coffeemaker System, PSTX91
While I'm tempted to change this review to three stars, I'll leave it at four because I cannot recommend any other 12-cup thermal carafe products. There is better products in 10-cup size, for example the one I just bought which I am very happy with.
*** ORIGINAL REVIEW ***
This unit was sold by Amazon and arrived in flawless new condition in brand new packaging.
This machine replaces my two consecutive Cuisinart Grind-n-Brew coffee makers which also had thermal carafes, 10-cup size. I choose thermal carafes because I dislike the burnt & oxidized taste of coffee when it is constantly open to atmosphere and heated on a burner in a glass carafe.
This unit boasts a 12-cup capacity, and it does indeed have a significantly larger capacity than the Cuisinart. I believe it insulates better too. The pot is huge, and I can put my hand in it to clean. The unit is only slightly bigger than the pot, and very light weight.
I use the strongest setting, which results in almost twice the brew time (about 25 minutes instead of 12). It runs quietly and shuts off quickly, instead of making all sorts of banging and hissing noises like other machines do. The coffee tastes great and is a good temperature.
This fits under the counter better, and takes up less space than my previous machines and competitors I considered before purchasing. However, the lid covering the water filler is full length front to back, so the coffee maker needs pulled forward for changing the filter holder and adding water. Good thing the cord has sufficient length to easily allow this.
Unfortunately, you have to be real careful to not bump the buttons while moving the unit. If you bump the hour or minute, it will advance the clock time forward. On other brands, you have to hold the setting button down and wait for the display to start blinking before advancing. Because of this, I need to double-check the clock time every day so my coffee isn't late in the morning.
The LCD clock has big digits, but the display is recessed back behind the panel and is loses contrast as the viewing angle is higher. I'm not an extraordinarily tall person. I must either lean over or tilt the unit up toward my face to see the clock and adjust the settings. This needs a redesign or a backlight. I'd personally trade the big, bright blue LED power button for more dim lighting on the panel and buttons.
The time-since-brewing-finished counter is a nice touch. It remembers your strength setting from the last brew. However, a brief second of power failure will result in a full reset of this setting, the time and the programmed start time. The translucent water level indicator on the right side is easy to view.
I don't know why a $60 coffee maker doesn't come with a filter! Not even a single paper filter. Good thing is my permanent filter from the Cuisinart fits nicely.
I do have to say this appliance is as gorgeous as the more expensive machines. I bought it because of it's large capacity and small footprint on the counter. I don't like the internal grinding system of the Cuisinart anymore, I had been using an external grinder long before the Cuisinart died. This one is so much easier to clean.
*Small footprint & height on counter
*Good coffee flavor
*Remembers last strength setting
*Water level indicator on outside
*Easy cleaning of pot and filter holder
*Electronics positioned above carafe (safer)
*Easy to read instructions
*Hard-to-view clock, especially for taller folks
*Big flip lid on top requires pulling out from cabinets to fill
*Bumping big Hour/Minute buttons readily advances clock
*No back-up for power failure, loses time with a moment of power fail
*No filter supplied with machine
*Lever to dispense breaks over time inside carafe cap
*Text on buttons wears off over time
Get your fix throughout the day with the BLACK+DECKER CM2035B 12-Cup Thermal Coffeemaker. The stainless steel thermal carafe is vacuum-sealed to ensure your coffee stays at the optimal drinking temperature for hours, and the Perfect Pour spout does away with spills and drips. The easy-to-use digital controls include a setting for batches of 1-4 cups, which maintains the flavor you get with a larger brew. Plus, you can choose the strength of your brew, with settings for regular, strong, and bold. As an added feature, the LCD display includes a fresh brew timer that indicates how much time has passed since the coffee was brewed, up to 120 minutes.