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Dealing with Difficult People (HBR Emotional Intelligence Series) by [Harvard Business Review, Schwartz, Tony, Gerzon, Mark, Weeks, Holly, Gallo, Amy]
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Dealing with Difficult People (HBR Emotional Intelligence Series) Kindle Edition


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Length: 172 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled Language: English
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Product description

Product Description

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

Books in this series are based on the work of experts including:

  • Daniel Goleman
  • Tony Schwartz
  • Nick Morgan
  • Daniel Gilbert

This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.

HOW TO BE HUMAN AT WORK.

The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

About the Author

Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.

Author social media/website info: hbr.org; @HarvardBiz; linkedin.com/company/harvard-business-review; facebook.com/harvardbusinessreview; youtube.com/user/harvardbusinessreview


Product details

  • Format: Kindle Edition
  • File Size: 1121 KB
  • Print Length: 160 pages
  • Publisher: Harvard Business Review Press (17 April 2018)
  • Sold by: Amazon Australia Services, Inc.
  • Language: English
  • ASIN: B078JXVNQB
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Average Customer Review: Be the first to review this item
  • Amazon Bestsellers Rank: #148,213 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Amazon.com: 5.0 out of 5 stars 2 reviews
Lance Fagan
5.0 out of 5 starsHelpful.
9 January 2019 - Published on Amazon.com
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gvol
5.0 out of 5 starsContains knowledge you actually will use
15 October 2018 - Published on Amazon.com
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Philip M.
5.0 out of 5 starsWorking with Difficult People
18 August 2018 - Published on Amazon.com
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