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The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice Hardcover – 4 April 2011

4.3 out of 5 stars 66 ratings

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  • The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice
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Product details

  • Hardcover: 512 pages
  • Publisher: Wiley; 1 edition (4 April 2011)
  • Language: English
  • ISBN-10: 9780470554999
  • ISBN-13: 978-0470554999
  • ASIN: 0470554991
  • Product Dimensions: 16.5 x 4.1 x 23.1 cm
  • Boxed-product Weight: 839 g
  • Customer Reviews: 4.3 out of 5 stars66 customer ratings
  • Amazon Bestsellers Rank: 24,968 in Books (See Top 100 in Books)

Product description

From the Inside Flap

The world's leading school of hotel administration now offers a com-prehensive overview of the hospi-tality industry. Comprised of contributions from twenty-eight Cornell University faculty members, The Cornell School of Hotel Administration on Hospitality outlines all of the best practices and hospitality management strategies they teach to their students.

Cornell's book covers cutting edge thinking and practice within four key areas in the hospitality industry. The first section outlines your career path in hospitality. How do you break in? How do you develop yourself to become a leader? Learn the key skills, knowledge, and personality traits that will make this career a good fit for you. Section 2 explains how to attract the right customers, deliver the service they expect, and set the right price, all while managing employees to achieve your firm's goals.

Section 3 focuses on how to achieve success by owning businesses, owning real estate underlying the businesses, or both, with an emphasis on profitability and cash flow. The final section covers the requirements for success at the corporate office: choose the right strategy, manage your brand, coordinate information, control costs, and implement the right systems to achieve success at multiple locations simultaneously.

Cornell University's School Of Hotel Administration, the first collegiate program in hospitality management, was founded in 1922. Today, it is regarded as the world leader in its field.

About the Author

Michael C. Sturman is a Professor of Management and the Kenneth and Marjorie Blanchard Professor of Human Resources at Cornell University's School of Hotel Administration. His current research focuses on the impact of human resource management on organizational performance and other job performance issues. He has written over one hundred articles, and is coauthor of Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience.

Jack B. Corgel is a full professor at the School of Hotel Administration and served as the first director of the school's Center for Hospitality Research. He consults with PKF Hospitality Research, where he helps develop new products for the hotel industry based on property-level financial performance.

Rohit Verma is a Professor of Service Operations Management at the School of Hotel Administration, and also serves as the Executive Director for the Center for Hospitality Research (CHR). He has published over fifty articles in prestigious business journals, written numerous CHR research reports, and routinely presents at major industry con-ferences. He is coauthor of Operations and Supply Chain Management for the 21st Century.

Customer reviews

4.3 out of 5 stars
4.3 out of 5
66 customer ratings
5 star 66% (66%) 66%
4 star 17% (17%) 17%
3 star 6% (6%) 6%
2 star 4% (4%) 4%
1 star 6% (6%) 6%
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5.0 out of 5 stars Good
Reviewed in the United Kingdom on 11 October 2019
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Danukh Amerasinghe
5.0 out of 5 stars Solid Book on Hospitality
Reviewed in the United Kingdom on 8 February 2014
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2 people found this helpful
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FAZ
4.0 out of 5 stars Good study book with real life examples!
Reviewed in the United Kingdom on 7 November 2013
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Anna D
3.0 out of 5 stars Basic but somewhat useful
Reviewed in Germany on 4 May 2020
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5.0 out of 5 stars superb, i am am entrepreneur turned hotelier. Just ...
Reviewed in India on 19 August 2016
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Veronica Carta
5.0 out of 5 stars A very pleasant and useful technical book
Reviewed in Italy on 24 March 2019
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Prakash Krishnan
5.0 out of 5 stars Hotel
Reviewed in India on 1 December 2019
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JM
5.0 out of 5 stars Les Hoteliers "Pro" s'y retrouveront bien a l'aise!
Reviewed in France on 5 January 2013
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5.0 out of 5 stars Five Stars
Reviewed in India on 20 February 2017
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Client d'Amazon
5.0 out of 5 stars Excellent
Reviewed in France on 10 January 2019
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Stephan Baresel
5.0 out of 5 stars Der Klassiker ...
Reviewed in Germany on 20 August 2014
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Attila
5.0 out of 5 stars Very good book on hospitality
Reviewed in the United Kingdom on 24 November 2015
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DENE RENDER
5.0 out of 5 stars Good read
Reviewed in the United Kingdom on 10 November 2016
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elisabetta medde
5.0 out of 5 stars Five Stars
Reviewed in the United Kingdom on 2 February 2016
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David Christiane
1.0 out of 5 stars Standard 6th grade resume book at best
Reviewed in the United States on 30 December 2018
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