You don't need to own a Kindle device to enjoy Kindle books. Download one of our FREE Kindle apps to start reading Kindle books on all your devices.

  • Apple
  • Android
  • Windows Phone
    Windows Phone
  • Click here to download from Amazon appstore

To get the free app, enter your mobile phone number.


Buying Options

Kindle Price: $14.95
includes tax, if applicable

These promotions will be applied to this item:

Some promotions may be combined; others are not eligible to be combined with other offers. For details, please see the Terms & Conditions associated with these promotions.

Deliver to your Kindle or other device

Deliver to your Kindle or other device

The 10 Commandments of Client Appreciation: Thou Shalt Create Loyalty - A Step-by-Step Guide to No. 1 Position by [Hardidge, Darrell]
Kindle App Ad

The 10 Commandments of Client Appreciation: Thou Shalt Create Loyalty - A Step-by-Step Guide to No. 1 Position Kindle Edition

5.0 out of 5 stars 5 customer reviews

See all 2 formats and editions Hide other formats and editions
Amazon Price
New from Used from

Length: 132 pages Word Wise: Enabled Enhanced Typesetting: Enabled
Page Flip: Enabled Language: English

Browse our most popular books based on sales
Find your next great read. Shop best selling books

Product description

Product Description




Understand the principles the most successful companies use to empower their teams and connect with their market.

Measuring client satisfaction to assess loyalty is no longer accurate or relevant and potentially dangerous to your business strategy.

The new measurement is Client Appreciation, it defines cultural values, client engagement, and powerfully predicts market behaviour and revenue. International author, professional speaker and expert in client experience Darrell Hardidge, shares the 10 critical principles that are the foundations of the most successful companies.


•How Client Appreciation creates the most powerful leaders and teams
•The most effective principle to implement responsibility across all parts of your company
•The ability to achieve and maintain the highest levels of market relevance
•The most simple and effective way to define your client journey and how to empower your team to take ownership of
client experience.
•The biggest myth in measuring loyalty and how it’s costing you a fortune from lost sales and opportunity
•How No.1 companies have a unique approach to designing their ability to stay ahead of their competitors
•How to stay ahead of the disruption curve and protect your business from being a statistic

About the Author

Darrell Hardidge is an industry-leading expert in optimising client loyalty for businesses and delivers highly effective and engaging team workshops. Known for assisting companies to master their client experience processes; Darrell assists businesses to achieve maximum client loyalty, empowering them to become the market leaders in their fields. Innovator of the loyalty metric of 'Client Appreciation'; Darrell and his research company Saguity have proven time and again their unique measurement of appreciation solidifies a company's market relevance and separates them from their competitors. Darrell's "Seven step Dy-Val Ladder" encompasses leading business theories into one applicable and proven methodology. These theories are published in his first book 'The Client Revolution', a successful tool assisting companies to understand how to move beyond 'satisfaction' into the profitable realm of 'appreciation'. An engaging and leading speaker with the CEO Institute and major corporates; Darrell is highly sought after to deliver in-house seminars and workshops for optimising client experience. His clients vary from CEOs and big business, to academics and entrepreneurs, helping them to design a 10/10 client appreciation culture. Darrell lives in Melbourne and travels internationally and across Australia working with companies who are truly committed to be the best they can be.

Product details

  • Format: Kindle Edition
  • File Size: 2750 KB
  • Print Length: 132 pages
  • Simultaneous Device Usage: Unlimited
  • Sold by: Amazon Australia Services, Inc.
  • Language: English
  • ASIN: B07769SC4C
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Average Customer Review: 5.0 out of 5 stars 5 customer reviews
  • Amazon Bestsellers Rank: #183,952 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
click to open popover

5 customer reviews

5.0 out of 5 stars

Review this product

Share your thoughts with other customers

12 November 2017
Format: Kindle EditionVerified Purchase
14 November 2017
Format: Kindle EditionVerified Purchase
18 November 2017
Format: Kindle EditionVerified Purchase
9 November 2017
Format: Kindle EditionVerified Purchase
10 November 2017
Format: Kindle Edition

Would you like to see more reviews about this item?