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Business Process Change, Second Edition: A Guide for Business Managers and BPM and Six Sigma Professionals Paperback – 13 July 2007

4.2 out of 5 stars 34 ratings

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Youve picked up the right book for just about any goal you have in process management. If youre an enterprise process architect or manager, Harmon tells you what you need to think about and do at the enterprise level. If you are an owner or improver of a particular process, theres an entire section devoted to managing particular processes. If youre charged with using IT to support processes, you are similarly in luck. The book should be on the desk, in the briefcase, or on the bedside table of anyone who believes business processes are an important way to understand businesses and make them better.
From the foreword by Thomas H. Davenport, Director, Process Management Research Center, Babson College

Paul Harmon has done a great job updating his 2002 classic. BPM has changed significantly over the past 5 years and Paul has integrated those changes with the interrelationships of six sigma, lean, ERP, BPMS, SOA, and other enablers. Paul makes sense of the proliferation of BPM tools while recognizing the fundamental management changes that underpin them. As a result, this book is an excellent tactical reference for cross-functional teams to implement and sustain BPM as a platform for business transformation and to execute strategy.
-- George F. Diehl, Global Director, Process Management, Air Products and Chemicals, Inc.

Paul Harmon is without doubt the best informed and most trusted observer of all things BPM. True to form, in this book Paul provides a comprehensive and insightful summary of the current BPM landscape.
-- Geary Rummler, Founder & Partner, The Performance Design Lab., Coauthor Improving Performance

Its a relief for process professionals to be able to move beyond theoretical BPM with case studies and find techniques and methodologies which provide great results in applied BPM. Paul Harmons writing has been an invaluable guide for me for several years, and his methodologies in combination with the open-standard framework based on SCOR®, benchmarking, and methodologies we have been using at Supply-Chain Council provide a complete end-to-end approach for organizations to take themselves not just to the next level, but to place themselves permanently on the top-level of performance. This is a must read for process professionals, whether youre coming at it from the business or the IT side, a Wade-Mecum for the Third-Wave Generation of process experts.
-- Joe Francis, CTO, Supply-Chain Council

Six Sigma plays a role in business process change -- but this role is often not well understood. Contrary to the proclamations of certain pundits, Six Sigma is not the be-all, end-all first and last word in process change. Nor is it an isolated tool used only for solving problems or optimizing performance within existing processes. It's more subtle than either of these extreme views, and it's critically important to get it right. Until now, no one has effectively addressed the role of Six Sigma in this larger context. But Paul Harmon hits it square-on. Every Six Sigma practitioner should read this book -- and better understand the nature of Six Sigma within the greater world of business process change.
-- Bruce Williams, Vice President & General Manager, BPM Solutions, webMethods, Inc. and coauthor of Six Sigma for Dummies and Lean for Dummies.

Harmon takes a clear-eyed look at the "movements", the standards, the strategies and the tactics and distills it into a clear picture of how to manage an agile business in the 21st century. As change accelerates and margins fall, this book becomes a must-read for survivors-to-be.
--Dr. Richard Mark Soley, CEO, The Object Management Group (OMG)

About the Author

Paul Harmon is the founder and chief strategy officer of Enterprise Alignment and the executive editor of Business Process Trends Newsletter. He has coauthored many books, including Developing E-Business Systems and Architectures: A Managers Guide, The Object Technology Casebook (Wiley), and the international bestseller Expert Systems: Artificial Intelligence for Business (Wiley).

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Product details

  • Publisher ‏ : ‎ Morgan Kaufmann; 2 edition (13 July 2007)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 592 pages
  • ISBN-10 ‏ : ‎ 0123741521
  • ISBN-13 ‏ : ‎ 978-0123741523
  • Dimensions ‏ : ‎ 19.05 x 2.54 x 22.86 cm
  • Customer Reviews:
    4.2 out of 5 stars 34 ratings

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Shan
4.0 out of 5 stars Process Change from organisational perspective
Reviewed in the United Kingdom on 16 August 2010
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David Hlavacek
5.0 out of 5 stars Excellent Reference
Reviewed in Canada on 20 September 2018
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Peter H
5.0 out of 5 stars A masterpiece of technical writing and an essential book for your Business Analysis library
Reviewed in the United States on 30 September 2008
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3.0 out of 5 stars Comprehensive- but booooorrrrring!
Reviewed in the United States on 16 April 2014
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Bruno
5.0 out of 5 stars Usefull reference guide for consultant
Reviewed in the United States on 23 January 2019
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