Ok, let me clarify that so far Im still 1/3 way through the book so if the shortcomings I have identified so far are corrected as I progress through the book I will come back and change my review.
This is a decent book and considered by many as a landmark in business strategy measurement and implementation.
The main problem I've found so far is that the book seems to be too conceptual for my taste, and the examples provided do not make it clear how to apply the theory to a real case scenario. Other times the author doesnt care about explaining some topics well or thoroughly enough. For example in chapter 6 (Learning and Growth perspective), there is barelly any explanation regarding the topic of "strategic Job Coverage Ratio" . The author only mentions the concept and then puts this picture (figure 6-4, page 135) hoping that the reader would grasp the concept, but I completelly failed at comprehending 1) how to understand it and 2) how to apply it to a real case, creating this measurement from scratch. Another example of the same symptom is also on the concept of creating a measurement for "Personal Goals Alignment" (figure 6-6, page 140). There is no methodology covered on how to go from A to B, how to apply it to a real case, only a description of what a company did, and the author (again) seems to make the assumption that the reader is able to infer correctly how to apply it to a real case. Frustrating...
I wish it was more clear and laid out, maybe including a few cases where a step-by-step process of building and using a scorecard. (I know, I know, there are chapters who supposedly are dedicated to that, so as I said, if the delivers on what it promises I'll change my review)
When all is said and done, for what I've gained from the book so far Im afraid I wont be able to go from A to B after finishing this book. In other words, I probably will have to read other books if I want to be able to build a BSC from scratch.
Nevertheless the book contains a multitude of information that a beginner like me has found useful.
It certainly made me able to grasp several concepts and understand what a BSC entails and how useful it can be.
Still on the plus side, the book also has a nice bibliography at the end of each chapter.
Overall, it is definately useful as a first read, although for the value it conveys it could be a little shorter for my taste.
Perhaps Im expecting too much. Maybe such concepts need a good amount of hands on work that a book cannot conceive, maybe it is just a matter of trying to get your hands dirty by working on real cases trying to apply the concepts, but still I wish there were step-by-step examples and exercises to test how much information you have actually absorbed and how able you are at applying the concepts.
After finishing this book I intend to read 3 other books on BSC by Paul Niven:
- Hardcover: 336 pages
- Publisher: Harvard Business Review Press; 1 edition (1 September 1996)
- Language: English
- ISBN-10: 9780875846514
- ISBN-13: 978-0875846514
- ASIN: 0875846513
- Product Dimensions: 17.1 x 3.2 x 24.8 cm
- Boxed-product Weight: 662 g
- Average Customer Review: Be the first to review this item
- Amazon Bestsellers Rank: 9,271 in Books (See Top 100 in Books)