Boytone BT-3685F, Wireless Bluetooth 2.1 Multimedia Powerful Bass System with FM Radio, Remote Control, Aux Port, USB/SD Slot /MMC Audio for Phones, Tablets, Music and Movies.
Purchased Oct. 1, 2016 for early Christmas gift for our granddaughter. Very impressed how quick it arrived. Tried it out and saw the unit worked but the remote was useless so I could not pair the bluetooth without the remote. Also, no instructions were included. From what I can hear of the stereo it sounds great so this complaint isnt with BOYTONE. I just wanted to keep it but only asked for one thing. I called the number listed for Customer Service on 3 different occasions and explained that I needed a remote replaced. All 3 times when I tried to explain what was going on I was giving a well rehearsed statement in which I was told "I needed to remove the plastic from the remote for it to work so I could place batteries inside because it won't work without batteries" No one I spoke to seemed to understand that I knew that. When I got nowhere with them I told them I just wanted a refund. Was told I would have to contact BOYTONE, so I said....but I bought this directly from Amazon and was told it wasnt their problem. Called BOYTONE and talked to a very nice lady named GiGi. She told me since it was purchased directly from Amazon they were responsible for refunding me but GiGi did offer to send me another remote and instructions (to which she did and I appreciated) I then called back CUSTOMER SERVICE and was told again that they were not responsible. I asked to speak to her supervisor hoping she could understand me. No luck there. Finally spoke to someone who said they would send me a shipping label to return it and that has been almost 2 weeks ago. I tried over and over to explain that the email associated with the account was now a non working email and offered to give the correct email and she just kept saying....no we have to send to the other email. Im really not sure they fully could understand me. I have ordered lots of things from Amazon and have never had to return anything, have always been impressed with everything and have always written good reviews. I will continue to shop with Amazon but I felt I needed to write about my experience with this seller.
Boytone BT-3685F Wireless Bluetooth 2.1 Multimedia Powerful Bass System with FM Radio Remote Control Aux Port USB/SD Slot /MMC Audio for Phones Tablets Music and Movies. Condition : This item is brand new unopened and sealed in its original factory box.