"This book elevates, with practical brilliance, the important work clinicians do."
—Victor Montori, Professor of Medicine, The Mayo Clinic
—Victor Montori, Professor of Medicine, The Mayo Clinic.
"Sir William Osler said that the practice of medicine is, “An art based in science.” Professor Jiwa puts this into action in his book, The Art of Doctoring. He artfully describes how science can best inform a therapeutic ceremony that can be intentionally put into place to facilitate health in those we serve. He uses the best of science to teach the art. Anyone interested in cultivating their own healing arts would benefit from the wisdom this writing shares. I highly recommend it."
—David Rakel, MD, Professor & Chair, University of New Mexico Dept of Family & Community Medicine
Author of, The Compassionate Connection.
"In his book The Art of Doctoring, Professor Jiwa has unlocked the secrets to creating better experiences for patients as well as the doctors who care for them. In each chapter, he uses very relatable patient stories to illustrate the art of doctoring and uses The Theatre Model© to skillfully peel back the curtain of medicine to reveal the essence of what it really means to be more than simply a good doctor but to connect with your patient as a healer. With more that 30 years' experience, Jiwa is a leading voice in healthcare. This book is a must-read for anyone on the journey to unite both the science and art of medicine to create a better human experience."
President and Chief Experience Officer, Integrated Loyalty Systems, Inc.
"Professor Jiwa has written a practical guide for medical professionals to make authentic connections with their patients –and in doing so, spark enduring behaviour changes that translate into better outcomes and happier lives. The Art of Doctoring left me feeling hopeful for the future of health care in a world where this book is on every provider’s shelf."
—Amy Bucher, Ph.D., author of Engaged: Designing for Behavior Change and Vice President of Behavior Change Design at Mad*Pow
"Behavior change is a complex science. Clinicians who desire to have a lasting positive impact on their patients’ lives must consider the context of each patient. Successful, sustained health behavior change is driven by the individual [i.e. patient] who is ready for change, and The Art of Doctoring is written with an awareness of the role each patient plays in his or her own journey of living. The Theatre Model© is a brilliant way to frame a patient-provider encounter. Jiwa calls out the paramount need to evolve and for the recognition that the patient be seen as “the most important person in the clinical encounter."
—Nicole M. Guerton, Mayo Clinic Department of Medicine
Despite the gloomy predictions about the increasing cost and decreasing quality of healthcare, doctors can and should be involved in reforming our ailing health sector. Rather than relying on government and public policymakers to provide the ideal circumstances to optimise outcomes, doctors can and should be the creators of the change we all want to see. The answers to many of our healthcare challenges have been apparent for decades and solutions to those challenges are still often accessible locally from the resourceful community of healthcare practitioners.
Every doctor has the power to make a huge difference to the outcome for their patients merely by paying close attention to how they practice the art of doctoring. What we need is a set of rituals we can use in the consultation with patients analogous to the rituals performed by a surgeon before she deploys her scalpel on the patient’s skin.
What difference could this kind of attention to detail in the healthcare sector make to patients? How might we relieve the pressure on the system by engaging the most underutilised and creative resource in healthcare design—the doctors, their staff, and the people who need their help? The Art of Doctoring explores the answers to these questions.