I have used this app on multiple fire devices and have always had issues. I realized today after I had contacted Ancestry customer service after they ask you repeatedly how you like thie r app then connect you to thier chag. I have complained about same issue in fact as far back as 121 weeks ago.
My most recent install was on a Fire He 10, clean install that was glitchy from the moment I opened it. Tinker advice per the normal is clear the cache my advice to anyone is avoid the app if there is no support and obviously no plans to on thier and to change that.
- Bug fixes