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Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet by [Hyken, Shep]
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Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet Kindle Edition

4.4 out of 5 stars 36 ratings

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Length: 253 pages Word Wise: Enabled Enhanced Typesetting: Enabled
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"At Zappos, we aim to deliver WOW through service. This book illustrates how important it is to WOW and AMAZE Every Customer Every Time!"
--Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO of, Inc.

<span>"The message is clear and the lessons are simple. This book is a guide to creating customer loyalty, employee engagement and overall business success."</span><span>
<span>-- Horst Schulze, Former President of Ritz-Carlton Hotels and Chairman/CEO of Capella Hotel Group</span>

<span>"It is crystal clear from the onset that the book is not meant to be read.<span>  </span>It is meant to be used.<span>  </span>This is a how-to book which takes the reader on a compelling journey to the mountaintop of customer service, which Hyken refers to as Amazement." </span>
<span>-- Benjamin Ola Akande, Ph.D, </span>Dean, Webster University, Walker School of Business & Technology

"As the franchisor of multiple concepts I recognize how important customer service is to the success of a business.  This book provides the tools that are needed to create a level of customer service that is... Amazing!"
<span>-- Dina Dwyer-Owens, Chairwoman and CEO of The Dwyer Group</span>

"Amaze Every Customer Every Times<span> gives you the why, what and how of amazing customer service. In this highly useful book, Hyken makes it easy to understand and deliver the kind of service that keeps customers coming back for more." </span>
--Mark Sanborn, bestselling author of The Fred Factor and You Don't Need a Title to be a Leader

Product Description

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy.

Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.

Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories.

Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

Product details

  • Format: Kindle Edition
  • File Size: 541 KB
  • Print Length: 253 pages
  • Publisher: Greenleaf Book Group Press (1 September 2013)
  • Sold by: Amazon Australia Services, Inc.
  • Language: English
  • ASIN: B00EXU4BQ2
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Screen Reader: Supported
  • Enhanced Typesetting: Enabled
  • Average Customer Review: Be the first to review this item
  • Amazon Bestsellers Rank: #565,379 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Most helpful customer reviews on 4.4 out of 5 stars 36 reviews
Online business owner
1.0 out of 5 stars Skip this one
26 September 2019 - Published on
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5.0 out of 5 stars I'm sure I'm just amazing. But seriously
27 March 2018 - Published on
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R. Harris
5.0 out of 5 stars Great read for retail managers and associates
9 June 2019 - Published on
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Rick Gray
5.0 out of 5 stars Amazing your customers
23 February 2015 - Published on
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Kim Knight
5.0 out of 5 stars Great Book
13 March 2019 - Published on
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